KOKU TSOGBE AKPEMADO
COSTUMER SERVICE
Louisville,KY
Summary
Enthusiastic costumer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the job. Motivated to learn, grow and excel in costumer service and other tasks.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Company
Louisville, KY
02.2019 - 05.2022
- Immediately addressed problems with customers to promote speedy resolution.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Developed and maintained professional relations between customer, store personnel and company.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Warehouse Employee
UPS
Louisville, KY
12.2018 - 08.2020
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Customer Service Agent
Company
Lome, TOGO(Africa)
01.2017 - 09.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Recorded product or service failure complaints and notified appropriate departments.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Associate of Science - Information Technology
Jefferson Technical College
Louisville, KY05.2023
Skills
- Flexible & Adaptable
- Collaboration
- team work
- Interpretation and Translation Services
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Issue and Complaint Resolution
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Delivery Driver
Company
02.2019 - 05.2022
Warehouse Employee
UPS
12.2018 - 08.2020
Customer Service Agent
Company
01.2017 - 09.2018
Associate of Science - Information Technology
Jefferson Technical College
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