Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koku Vuti

Hyattsville,MD

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

General Manager

Pret A Manger
Washington Dc, DC
02.2024 - 02.2025
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

General Manager

Domino's Pizza
Hyattsville , MD
01.2020 - 02.2024

Controlling my food and my labor. Making sure we use the right portion of topping, treat everyone equal. Make my customers and my stuffs happy. Making schedule and more

  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Formed and sustained strategic relationships with clients.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Guided management and supervisory staff to promote smooth operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.

Education

High School Diploma -

University of Lome(Togo)
Lome Togo
01-2028

Skills

  • Team Training and Development
  • Budgeting and Cost Control
  • Customer Relationship Management
  • Relationship building
  • Staff development

Timeline

General Manager

Pret A Manger
02.2024 - 02.2025

General Manager

Domino's Pizza
01.2020 - 02.2024

High School Diploma -

University of Lome(Togo)