Kol Lugo
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service
Tacodeli
02.2021 - 11.2022
- Exhibited high energy and professionalism when dealing with customers and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Specialist
Bahama Bucks
09.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Austin High School
Austin, TX05.2024
Skills
- Policy and Procedure Adherence
- High-Volume Environments
- Client Rapport-Building
- Issue and Complaint Resolution
- Training Junior Team Members
- Customer Service
Dog sitting
I enjoy caring for dogs for my family members and friedns when they are out of town. I love spending time with each dog and taking them to the lake, parks, and getting them comfortable in public.
Timeline
Customer Service Specialist
Bahama Bucks
09.2021 - 02.2022
Customer Service
Tacodeli
02.2021 - 11.2022
High School Diploma -
Austin High School
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