Kolanya Mixon
Pensacola ,FL
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
22
22
years of professional experience
Work History
Digital Personal Shopper
Walmart
05.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Picked quality and accurate items for Number daily customer orders.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maximized efficiency by scanning items quickly and completing as many as Number orders per hour.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Worked with over Number customers daily to fulfill specific Type orders according to customer needs and inventory availability.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Conferred with customers to understand needs and make targeted Product or Service recommendations.
Cashier/Barista
Compass Group
10.2017 - 05.2019
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Conducted successful cash audits at the end of each shift.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
- Accurately took to-go and special orders via phone.
- Complied with standards for merchandising, stocking and storing product.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
Shift Manager
Hardees
09.2011 - 10.2017
- Managed schedules, accepted time off requests and found coverage when shifts were short.
- Trained and mentor new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
Assistant Manager/Leasing Consultant
Marquis
08.2009 - 06.2011
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out an application upon completion of the property tour.
- Escalated any major issues to the property manager for immediate remediation.
- Resolved conflicts between tenants in the most effective manner.
- Performed background checks on all apartment applicants.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Kept meticulous records of all correspondence with and from tenants.
- Completed final move-out walk-throughs for tenants.
- Introduced and monitored effective lease renewal programs.
- Carefully screened applicants for tenancy.
- Analyzed and evaluated monthly and quarterly financial statements.
- Verified that all customer complaints were handled promptly and appropriately.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents and on-site associates.
- Maintained a sufficient Number of units so that they were market-ready at all times.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with landlord regarding building and tenant issues.
- Scheduled contractors for maintenance issues.
- Handled disciplinary actions, performance appraisals and terminations.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
- Completed annual rent calculations using housing database software.
- Maintained constant balance of property petty cash account.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Shift Manager
Hardees
03.2006 - 12.2009
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Identified individual development needs with appropriate training.
- Updated customer orders from start to finish in an accurate and timely manner.
- Managed work flow to exceed quality service goals.
Cashier Sales Associate Stock
Kim's Mini Mart
01.2005 - 08.2007
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Worked collaboratively in team environment.
- Monitored security and handled incidents in a calm and professional manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Machine Operator
Manpower
09.2004 - 12.2004
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Obtained appropriate tooling and fixtures.
- Made and revised set ups on test strands previously calibrated by other staff.
- Inspected and tested components, assemblies and power tools.
Machine Operator
Amstaff
08.2003 - 09.2004
- Disassembled, reassembled and corrected changeover.
- Built containers and pack parts in accordance with detailed packing specifications.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Recognized and reported defective material and equipment to shift supervisor.
Education
High School Diploma -
Northview High School
Century, FL2003
Skills
- Self-motivated
- Strong verbal communication
- Personal Shopping
- Inventory Management Systems
Timeline
Digital Personal Shopper
Walmart
05.2019 - Current
Cashier/Barista
Compass Group
10.2017 - 05.2019
Shift Manager
Hardees
09.2011 - 10.2017
Assistant Manager/Leasing Consultant
Marquis
08.2009 - 06.2011
Shift Manager
Hardees
03.2006 - 12.2009
Cashier Sales Associate Stock
Kim's Mini Mart
01.2005 - 08.2007
Machine Operator
Manpower
09.2004 - 12.2004
Machine Operator
Amstaff
08.2003 - 09.2004
High School Diploma -
Northview High School