Results-driven Internal Auditor II specializing in fraud analysis and compliance within the Department of Public Safety and Correctional Services. Demonstrated ability to enhance operational efficiency through data analytics, leading to significant improvements in accuracy. Expertise in developing robust control strategies and producing detailed audit reports that facilitate organizational advancements. Committed to leveraging skills to drive continuous improvement in auditing processes.
Overview
6
6
years of professional experience
Work History
Internal Auditor II
Department Of Public Safety And Correctional Services
Baltimore, MD
04.2023 - Current
Compiled audit findings in comprehensive reports.
Performed analytical reviews on financial data to detect errors or discrepancies.
Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
Evaluated existing accounting processes for efficiency, accuracy, and reliability.
Utilized various software and tools to streamline processes and optimize performance.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.
Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
Identified potential fraud risks and developed strategies to mitigate them.
Supported efficient accounting operations with high-quality administrative support.
Reviewed financial documents to ensure compliance with company policies and procedures.
Adhered to GAAS standards when carrying out audit program operations and producing working papers.
Posted financial data in Excel spreadsheets and managed inventory.
Designed internal control policies to improve audit scores.
Prepared presentations summarizing audit results for the ventures and contractors. Performs the full range of financial and operational internal audits that include elements for finance and compliance, economy and efficiency, and program results.
Identifies records or activities to be reviewed.
Performs audit tests and identifies material exceptions to generally accepted accounting principles, and material noncompliance with applicable laws, regulations, and procedures.
Reviews and analyzes financial and operational transactions, documents, records, and reports in order to obtain facts and verify accuracy.
Conducts or participates in discussions with operational personnel to verify facts and to obtain explanations for apparent deficiencies.
Prepares statistical tables and charts, financial summaries, schedules, workflow charts, staffing patterns, and organizational charts.
Assesses internal control adequacy and effectiveness.
Drafts work papers to capture audit outcomes as specified in formal audit programs.
Compiles preliminary audit report drafts.
Suggested improvements to enhance operations.
Carries out post-audits to assess implementation of corrective actions.
Performs special audits and investigations as required.
Collaborated with lead auditors to design audit methodologies.
Led evaluations of operational soundness in automated data processing systems.
Executes additional tasks as required.
Retail Account Quality Review Specialist
T. Rowe Price
Owings Mills, MD
09.2021 - 03.2023
Evaluated transactional accuracy and provided feedback on performance.
Handled customer requests to support seamless account operations.
Consistently met departmental expectations with high accuracy rate.
Facilitated trade log documentation following telephone-based shareholder interactions.
Communicated with shareholders to obtain necessary clarifications.
Compiled monthly reports summarizing key findings from review activities.
Retail Investment Service Representative
T. Rowe Price
Owings Mills, MD, MD
03.2021 - 09.2021
Executed changes to customer accounts through specialized software.
Provided exceptional customer service over the phone, adhering to company standards.
Support the training team with the new hire through sit-ins.
Accurately executed trades requested by the shareholders, without error.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Prevented key account losses by researching discrepancies and correcting problems.
Consumer Loan Servicing Representative II
Municipal Employees Credit Union (MECU)
Baltimore, MD
09.2019 - 02.2021
Presented loan and repayment schedules to customers.
Processed payoffs, releases, and curtailments for loans.
Assisted customers with online banking setup for automated payments.
Answered questions and advised customers regarding loans and transactions.
Reviewed and corrected errors on interest, principal and closing costs.
Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
Reviewed customer accounts to determine on-time payments and loan terms compliance.
Developed training materials for new employees in the department.
Service existing consumer loan accounts, conduct vehicle title collection and tracking, issue collateral protection insurance, process loan payoffs, and lien releases, provide a letter of guarantee, and generate missing document reports.
Assist MECU branches, the call center, the operations department, and the collection department with customer questions, loan accounts, and processing issues.
Perform clerical duties, including retrieving customer interest filings (CIF), organizing files, answering calls, and processing online payments.
Conducted quality control on loan applications to ensure completeness, accuracy, and compliance standards.
Complete quality control of existing loans using Microsoft Excel and Access through an internal database.
Effectively solves loan accounts and system abnormalities problems by investigating, gathering relevant information, and analyzing alternative solutions.
Facilitated clear communication with customers and colleagues through verbal and written methods.
Handle multiple assignments, and prioritize new responsibilities.
Explain significance of upholding good standing with loans.
Maintained adherence to lending compliance standards.
Teller
Municipal Employees Credit Union (MECU)
Baltimore , MD
09.2019 - 02.2021
Achieved cost-savings by developing functional solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Acquire and maintain proficiency in federal and state bank policies and procedures.
Operate various departmental equipment and software programs.
Routinely handle large volumes of cash while complying with teller operating procedures.
Effectively communicate MECU product information to members and potential members.
Provide excellent customer service while assisting members with financial transactions, including deposits, withdrawals, check cashing, loan payments, and loan advances.
Education
MBA - Business Administration and Management
The University of Maryland Global Campus
Maryland
12-2024
Bachelor of Science - Accounting
The University of Maryland Global Campus
Maryland
05-2023
Skills
Fraud Analysis
Generally Accepted Accounting Principles
Daily audits
Report creation
Daily reporting
Control Strategy Development
Access database
QuickBooks
Exceptional oral and written communication
Fraud investigations
Data analytics
Regulations and compliance
Audit planning
Policy compliance
Ethical standards
Fraud detection
Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, Access)
References
References available upon request.
Timeline
Internal Auditor II
Department Of Public Safety And Correctional Services
04.2023 - Current
Retail Account Quality Review Specialist
T. Rowe Price
09.2021 - 03.2023
Retail Investment Service Representative
T. Rowe Price
03.2021 - 09.2021
Consumer Loan Servicing Representative II
Municipal Employees Credit Union (MECU)
09.2019 - 02.2021
Teller
Municipal Employees Credit Union (MECU)
09.2019 - 02.2021
MBA - Business Administration and Management
The University of Maryland Global Campus
Bachelor of Science - Accounting
The University of Maryland Global Campus
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