Kolawole Fagbohun
Customer service rep
Carmel,IN
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining processes at IU Health Methodist Hospital. Excelled in complaint resolution and data entry, significantly reducing process inconsistencies. Demonstrated exceptional product knowledge and communication skills, ensuring high levels of client service and team training.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IU Health Methodist Hospital
01.2021 - Current
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Customer service: Answering customer calls, responding to questions, and providing solutions to problems
- Customer satisfaction: De-escalating situations with dissatisfied customers, and maintaining customer loyalty
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Receptionist
Eskenazi Hospital
01.2019 - 01.2021
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Master of Arts - HEALTHCARE MANAGEMENT
IU BLOOMINGTON
Bloomington, United States05.2025
Skills
- Data Entry
- Product Knowledge
- Report Generation
- Call Management
- Scheduling
- Paperwork Processing
- Complaint resolution
- Appointment Scheduling
Timeline
Customer Service Representative
IU Health Methodist Hospital
01.2021 - Current
Receptionist
Eskenazi Hospital
01.2019 - 01.2021
Master of Arts - HEALTHCARE MANAGEMENT
IU BLOOMINGTON
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