Kolbe Wright
Watertown
Summary
Diligent Team Leader with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance. With additional experience in digital arts and financing.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Lead/Assistant Manager
Dunkin' Donuts
02.2021 - Current
- Lead shift operations, train team members, and optimize inventory management while maintaining quality standards and customer satisfaction
- Supervise daily operations, ensure food safety compliance, and implement efficient cash handling procedures to minimize discrepancies
- Coordinate with team members to streamline service delivery, resolve customer concerns, and maintain store cleanliness standards
Assistant Manager
Apple Cinemas
01.2024 - 02.2025
- Lead daily cinema operations, supervise staff scheduling, and optimize customer service protocols while managing inventory and maintaining service standards
- Direct cinema operations and staff performance, implement service excellence protocols, and drive operational efficiency through strategic inventory management
- Streamline theatre workflows through digital solutions, enhance customer experience protocols, and develop staff training initiatives
- Optimize daily operations, strengthen team performance metrics, and establish robust quality control measures for enhanced service delivery
- Monitor inventory systems, maintain precise scheduling protocols, and ensure compliance with safety and service standards across operations
Barback
Uncommon Grill
09.2023 - 07.2024
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Learned how to make wide variety of mixed drinks.
Barback/Bartender
Waterford Hotel Group
04.2023 - 09.2025
- Supported bartenders by maintaining inventory, restocking supplies, and ensuring smooth service flow while developing knowledge of mixology and bar operations
- Orchestrated seamless service delivery across multiple dining areas while managing complex beverage operations and maintaining exceptional guest satisfaction
- Demonstrated expertise in craft cocktail preparation and wine service while ensuring compliance with alcohol service regulations and safety protocols
- Coordinated with kitchen staff and front-of-house teams to deliver prompt room service, optimising guest experience and maintaining service standards
- Created signature cocktail offerings and implemented efficient bar inventory systems, enhancing guest satisfaction and operational efficiency
- Mentored new team members in service protocols and beverage preparation while maintaining high-quality standards during peak service periods
Bartender/Server
Aimbridge Hospitality / Marriott
03.2022 - 03.2023
- Supported bartenders by maintaining inventory, restocking supplies, and ensuring smooth service flow while developing knowledge of mixology and bar operations
- Orchestrated seamless service delivery across multiple dining areas while managing complex beverage operations and maintaining exceptional guest satisfaction
- Demonstrated expertise in craft cocktail preparation and wine service while ensuring compliance with alcohol service regulations and safety protocols
- Coordinated with kitchen staff and front-of-house teams to deliver prompt room service, optimising guest experience and maintaining service standards
- Created signature cocktail offerings and implemented efficient bar inventory systems, enhancing guest satisfaction and operational efficiency
- Mentored new team members in service protocols and beverage preparation while maintaining high-quality standards during peak service periods
Salesman/Service Writer
Clayton Autos
10.2021 - 05.2022
- Managed vehicle sales process from initial contact to delivery, coordinating with finance teams while handling service operations and parts logistics
- Built strong relationships between sales and service departments, streamlining communication to enhance customer satisfaction and dealership efficiency
- Maintained comprehensive service records and sales documentation while ensuring accurate parts inventory management and timely deliveries
- Facilitated seamless customer experience by coordinating between service centre, parts department and finance office for optimal resolution
- Analyzed customer requirements to provide tailored vehicle solutions while managing service schedules and parts procurement effectively
- Worked with Accounts receivable and worked closely with dealership accountant/bookkeeper
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Cashier/Customer Service
Burger King
- Taking Payments
- Interacting with customers
- Working in a very fast paced environment
Education
Associate of Arts - Film Studies
Tunxis Community College
Farmington, CT01-2025
High School Diploma -
Plainville High School
Plainville06-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Patience and empathy
- Cash handling and management
- Written and verbal communication
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Employee performance evaluations
- Basic mixology
- Fast-paced environment
- Bar supply replenishment
- Bartender support
- Menu design
- Keg replacements
- Client billing
- Accounts receivable management
- QuickBooks training
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- Professional Bartender's Certificate – ABC Bartending Schools.
- Bookkeeping Basics Certification - Intuit
2023 Exceptional Written Composition Portfolio Award
Awarded amongst 5 other students for best Composition Portfolio in College. Portfolio was composed of 3 different types of essays, with a personal essay as the presentation piece.
Timeline
Assistant Manager
Apple Cinemas
01.2024 - 02.2025
Barback
Uncommon Grill
09.2023 - 07.2024
Barback/Bartender
Waterford Hotel Group
04.2023 - 09.2025
Bartender/Server
Aimbridge Hospitality / Marriott
03.2022 - 03.2023
Salesman/Service Writer
Clayton Autos
10.2021 - 05.2022
Shift Lead/Assistant Manager
Dunkin' Donuts
02.2021 - Current
Cashier/Customer Service
Burger King
Associate of Arts - Film Studies
Tunxis Community College
High School Diploma -
Plainville High School
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