Adept in safety management and enhancing experiences. Knowledgable in equipment inspection and emergency response, I have significantly contributed to positive reviews and repeat business. My collaborative efforts and problem-solving skills ensure operational excellence and satisfaction, with a strong focus on achieving results through teamwork and safety training. In between my time at zip-line parks I have worked as a concrete laborer and the job steward for local hall 846. I took pride in my job working 15 hour shifts pouring concrete while maintaining stability between coworkers and my superiors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unicoi Zipline Guide
Screaming Eagle Aerial Adventures
02.2019 - Current
Enhanced guest experience by providing informative and engaging zipline tours through various terrains.
Increased customer satisfaction by maintaining a safe and enjoyable environment during zipline activities.
Ensured optimal safety for guests by conducting pre-zipline equipment checks and providing clear instructions.
Collaborated with team members to create memorable experiences for guests, resulting in positive reviews and repeat business.
Provided exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
Maintained high standards of cleanliness and organization at all times, ensuring a welcoming atmosphere for guests.
Trained new staff members on safety procedures and tour presentation techniques, fostering efficient team growth.
Led large groups on zipline excursions while managing time effectively to ensure smooth operation for all participants.
Regularly inspected ziplines, platforms, harnesses, and other equipment to guarantee their reliability and safety for use.
Customized tours based on individual guest needs or preferences, enhancing their overall experience with personalized attention.
Facilitated strong communication between guides and support staff to address any maintenance or logistical issues promptly.
Managed emergency situations calmly and efficiently, prioritizing guest safety above all else.
Developed and monitored safety policies and procedures to facilitate safety of participants.
Assisted in recruitment and hiring of new recreation staff.
Trained staff members on conducting events and following safety procedures.
Concrete Laborer
Shimmick Construction
11.2021 - 12.2022
Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
Demolished and repaired old concrete surfaces.
Maintained clean, safe worksite for team safety and to help keep projects on-track.
Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
Trained new laborers in crew processes and safety behaviors.
Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
Contributed to client satisfaction by maintaining a professional demeanor and consistently delivering high-quality workmanship.
Operated diverse manual and power tools to cut and shape concrete to required specifications.
Shoveled materials such as dirt, gravel, and asphalt.
Measured and marked areas for deploying concrete.
Wore correct clothing and protective equipment for jobs.
Cut, chipped, or sawed concrete to create desired shapes.
Applied sealers or waterproofing to concrete as required by project.
Inspected concrete structures for complete fills, defects, or damage.