Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kolbee Tookes

Steger,IL

Summary

Proven to enhance customer satisfaction and team efficiency, my tenure at Bonefish Grill showcases exceptional communication and multitasking proficiency. Skilled in POS software and adept at fostering warm customer relationships, I consistently contributed to positive dining experiences, demonstrating a professional demeanor and a knack for seamless team collaboration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Host/Server Assistant/Takeout Specialist

Bonefish Grill
02.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Restaurant Server

Red Lobster
10.2022 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.

Valet/Car Porter

Arnie Bauer Cadillac Buick GMC
08.2021 - 09.2021
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Education

High School Diploma -

Homewood Flossmoor High School
Flossmoor, IL
06.2021

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail Oriented

Timeline

Restaurant Server

Red Lobster
10.2022 - 11.2023

Host/Server Assistant/Takeout Specialist

Bonefish Grill
02.2022 - Current

Valet/Car Porter

Arnie Bauer Cadillac Buick GMC
08.2021 - 09.2021

High School Diploma -

Homewood Flossmoor High School
Kolbee Tookes