Kolbi Burlew
Topeka,KS
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. High-energy, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Back Bar
Tg's Bar and Grill
Overbrook, KS
07.2018 - 10.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
Team Leader
Sheridan's Frozen Custard
Topeka, KS
02.2024 - 05.2024
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Maintained positive working relationship with fellow staff and management.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Santa Fe Trail High School
Carbondale, KS05-2025
Skills
- Guest Engagement
- Order Management
- Supply Restocking
- Strong Work Ethic
- Order Accuracy
- Point of Sale (POS) system operations
- Guest Relations Management
- Service prioritization
- Customer Service
- Sanitation Practices
- Cash Handling
- Issue Resolution
- Team motivation
- Staff Training
- Attention to Detail
- Complex Problem-Solving
- Analytical Thinking
- Flexible and Adaptable
Certification
- Certified Nursing Assistant (CNA) - State Nursing Boards.
Accomplishments
- Graduating as valedictorian with an associates degree in general studies.
Affiliations
- Currently a student athlete participating in cheer.
Timeline
Team Leader
Sheridan's Frozen Custard
02.2024 - 05.2024
Back Bar
Tg's Bar and Grill
07.2018 - 10.2024
- Certified Nursing Assistant (CNA) - State Nursing Boards.
High School Diploma -
Santa Fe Trail High School
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