Fitness
Event Bartending
Kolbi Gaston
Collierville,TN
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer satisfaction through building positive relationships with guests. Ability to display social and technical skills in the workplace.
Overview
7
7
years of professional experience
Work History
Lead Server/ Front End Assistant Manager / Bartender
The Garden Brunch Café
05.2023 - Current
- Oversees daily operations of service team, delegated tasks, and trained new staff.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displays enthusiasm and knowledge about the restaurant's menu and specials
- Teaches staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Displays enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Keep register accurate through correct billing, payment processing, and cash management practices.
UI/UX Development Intern
Crew Training International (CTI)
07.2021 - 04.2023
- Assist in the process of planning, creating, testing, and deploying information systems across hardware and software
- Attend and contribute to brainstorming & code review sessions for continued progression and completion of development projects
- Assist in the development of an ICW4 (Interactive Courseware) Unity based learning application
- Expand knowledge in SharePoint, Unity, Moodle, Python, and HTML based projects
Front Desk Liaison
Hyatt Hotels Corporation
09.2019 - 03.2020
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirm relevant guest information and payment methods to prevent fraud.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions
- Make recommendations regarding shopping, dining, or entertainment
- Check lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Complete late check-ins and directed guests to rooms and facilities.
- Develop and maintain positive relationships with guests for satisfaction.
Coordinating Caterer
Aramark
01.2018 - 01.2019
- Prepare and serve food & beverages with the proper etiquette while displaying top tier customer service
- Observe and evaluate workers & work procedures
- Ensure quality standards and service
- Complete disciplinary write-ups
- Supervise and participate in kitchen & dining area activities
- Set up and disassemble food service stations, equipment and furniture per contract specifications.
Education
Bachelor - Computer Science
Tennessee State University
Nashville, TN01.2021
Skills
- Guest and client satisfaction
- Wine, liquor, and food service
- Personable and friendly
- Computer & POS Systems
- Payment Management
- Reliable
- Efficient Communicator
- Quick Learner
- Organized
- Self motivated
Interests
Timeline
Lead Server/ Front End Assistant Manager / Bartender
The Garden Brunch Café
05.2023 - Current
UI/UX Development Intern
Crew Training International (CTI)
07.2021 - 04.2023
Front Desk Liaison
Hyatt Hotels Corporation
09.2019 - 03.2020
Coordinating Caterer
Aramark
01.2018 - 01.2019
Bachelor - Computer Science
Tennessee State University
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