Kolbi Richardson
Texas City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
To-Go Specialist, Hostess, Trainer, Busser
Olive Garden Restaurant
04.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
Odyssey Academy
Galveston, Texas05.2024
Skills
- Order Processing
- Basic Housekeeping
- Food Plating
- Guest Relations Management
- Food Inspection
- Payment Processing
- High-Volume Dining
- Food Preparation
- Food Handlers Card
- Menu Item Memorization
- Sanitation Guidelines
- Health Code Compliance
- Dining Area Maintenance
- Service Prioritization
- Guest Engagement
- Dining Room Management
- Food Running
- Interactive Communication Skills
Certification
Food Handlers Certificate - Texas
Timeline
To-Go Specialist, Hostess, Trainer, Busser
Olive Garden Restaurant
04.2022 - Current
High School Diploma -
Odyssey Academy
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