Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kolbie Guerrero

Harper

Summary

Dynamic professional with extensive experience as a Secretary at Lutheran Church, excelling in customer relations and cash register operation. Proven ability to streamline office procedures, enhancing workflow efficiency. Recognized for exceptional communication skills and adept at managing multiple tasks, ensuring high levels of guest satisfaction and operational success.

Overview

6
6
years of professional experience

Work History

Secretary

Lutheran Church
01.2025 - Current
  • Managed scheduling for church events, ensuring optimal use of facilities and resources.
  • Organized and maintained church records, enhancing data retrieval efficiency.
  • Coordinated communication between staff and congregation, fostering community relationships.
  • Developed newsletters and bulletins, improving information dissemination among members.
  • Streamlined office procedures, reducing administrative delays and enhancing workflow.
  • Led initiatives to implement new software systems for improved scheduling accuracy.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained daily report documents, memos and invoices.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.

Cosmetologist

Self-employeed
06.2024 - Current
  • Provided customized hair and skincare services to diverse clientele, enhancing client satisfaction and loyalty.
  • Developed and implemented innovative beauty treatment techniques, improving service offerings and client retention rates.
  • Managed scheduling and appointment bookings, ensuring efficient workflow and optimal customer service experiences.
  • Maintained up-to-date knowledge of industry trends, applying new techniques to stay competitive in the market.
  • Conducted thorough consultations with clients to understand their needs and recommend suitable products or services.
  • Ensured compliance with health and safety regulations, promoting a safe environment for both clients and staff.
  • Cultivated strong relationships with suppliers to secure high-quality products at competitive prices for service delivery.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.

Cashier

Tractor Supply Company
02.2024 - 05.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted in inventory management by restocking shelves and conducting stock counts.
  • Trained new cashiers on company policies, procedures, and best practices for customer engagement.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Implemented strategies to upsell products, contributing to increased sales revenue.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Increased sales of promotional items by informing customers about current offers.

Hairstylist

Bella Hair Salon
10.2023 - 12.2023
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Determined appropriate hair treatments based on conditions and textures.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Answered phone calls and emails to schedule client appointments.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Increased revenue through effective customer service and inventory management.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair for customers for special events and occasions.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.

Receptionist

Yacht Haven Park And Marina
08.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries.

Cashier

West Marine
07.2020 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $400 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 customers per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Set up new sales displays each week.
  • Conducted inventory counts by adding each item in stock and documenting in wish.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $100,000 per month in new revenue.

Cashier

Brighton Collectibles
11.2019 - 01.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $400 or more per shift
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

Cosmetology School - 1500 Hours Graduate

Aveda Institue
Davie, FL
07.2023

High School Diploma -

Pembroke Pines Charter High School
Pembroke Pines, FL
05.2021

Skills

  • Price Identification
  • Work Task Prioritization
  • Shipment Procedures
  • Cash Register Operation
  • Inventory Stocking
  • Fitting Room Oversight
  • Customer Transactions
  • Credits and Refunds
  • Feedback Acceptance
  • Customer Relations
  • Merchandise Packaging
  • Sweeping and Mopping
  • Gift Wrapping
  • Cooperative Attitude
  • Bagging and Packaging
  • Folding Clothes
  • Checks Validation
  • Resolving Discrepancies
  • Stocking and Replenishing
  • Cash Drawer Management
  • POS Systems
  • Guest Satisfaction
  • Billing and Payment Processing
  • Positive Interactions
  • Promoting Loyalty
  • Payment Collection
  • Check Cashing
  • Customer Assistance
  • Cashier Abilities
  • Answering Customer Questions
  • Wrapping and Boxing
  • Collecting Carts
  • Identification Checks
  • Basic Math Functions
  • Membership Programs
  • Return and Exchange Processing
  • Signage Updates
  • Suggestive Selling
  • Total Payment Calculation
  • Telephone Reception
  • Guest Inquiries
  • Updating Client Data
  • Shelving Items
  • Weighing Items
  • Speaking Clearly
  • Location Skills
  • Reading Comprehension
  • Coupon Redemption
  • Checking Out Customers
  • Counter Sanitization
  • Coin and Currency Counting
  • Professional Telephone Etiquette
  • Guest Flow

Accomplishments

  • Summer 2017 100 volunteer hours at PPCHS assisting with office work and classroom setup
  • Summer 2018 Youth counselor for the PALS program with the Hollywood Police Department
  • 2018-2019 school year volunteering at Bit-by-Bit barn and Relay for Life
  • Summer 2019 Youth counselor for the PALS program with Hollywood Police Department
  • 2019-2020 school year volunteering with Humane Society and Relay for Life

Timeline

Secretary

Lutheran Church
01.2025 - Current

Cosmetologist

Self-employeed
06.2024 - Current

Cashier

Tractor Supply Company
02.2024 - 05.2024

Hairstylist

Bella Hair Salon
10.2023 - 12.2023

Receptionist

Yacht Haven Park And Marina
08.2022 - 12.2023

Cashier

West Marine
07.2020 - 08.2022

Cashier

Brighton Collectibles
11.2019 - 01.2020

Cosmetology School - 1500 Hours Graduate

Aveda Institue

High School Diploma -

Pembroke Pines Charter High School

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