Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kolby Allen

Sevierville,TN

Summary

Dynamic supervisor with a proven track record at Ripleys, enhancing team productivity through effective training and conflict resolution. Skilled in customer service and safety compliance, I foster strong relationships while implementing efficient workflows. Committed to achieving goals and maintaining high standards, I ensure a harmonious and productive work environment.

Overview

8
8
years of professional experience

Work History

Supervisor

Ripleys
07.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Trained, oriented and mentored new cashiers in money handling and cage security procedures.
  • Trained new cashier team members in customer service and money handling processes.

Front Desk Receptionist

Oak Tenn
07.2021 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Culinary Team Member

Dollywood Theme Park
08.2017 - 04.2021
  • Improved teamwork among staff members by fostering a collaborative atmosphere within the kitchen environment.
  • Assisted in managing inventory levels, reducing waste and ensuring optimal product freshness.
  • Cleaned and maintained work areas, equipment and utensils.
  • Implemented cost-saving measures through effective portion control and streamlined food preparation processes.
  • Ensured compliance with food safety standards, maintaining a clean and organized work environment at all times.
  • Streamlined kitchen operations for increased efficiency and improved meal preparation times.

Education

Gatlinburg Pittman
Gatlinburg

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Relationship building
  • Conflict resolution

Timeline

Supervisor

Ripleys
07.2022 - Current

Front Desk Receptionist

Oak Tenn
07.2021 - 07.2022

Culinary Team Member

Dollywood Theme Park
08.2017 - 04.2021

Gatlinburg Pittman

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Kolby Allen