Kolby Couch
NEW YORK CITY,NY
Summary
Detail-oriented and organized professional with experience providing administrative and program support in fast-paced environments. Skilled in managing clerical operations, maintaining databases, coordinating logistics, and enhancing community relations through effective communication. Proven ability to handle confidential information, streamline processes, and support team objectives with a commitment to efficiency and professionalism.
Overview
3
3
years of professional experience
Work History
Program Support Assistant - Community Outreach
Way 2 Life Ministries
12.2024 - Current
- Manage clerical and database operations, ensuring accurate records and efficient workflows for community outreach programs
- Provide administrative support to the Senior Assistant Coordinator, including preparing metrics logistics for monthly management meetings
- Track and maintain detailed work logs, overseeing the distribution of community supplies to support operational and community needs
- Administer policies, process travel arrangements, and prepare expense reports with attention to detail and compliance
- Oversee and create content for social media engagement
Program Coordinator - Community Outreach
Jim Couch Foundation ( Basketball)
11.2022 - 12.2024
- Oversaw staff schedules and assignments to handle programming.
- Resolved problems, improved operations and provided exceptional service.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Maintained camper files, properly storing and maintaining personal information.
- Provided Park Permits For Summer and Winter Basketball League Games
Barista/Instore Shopper
Whole Foods Inc
01.2022 - 10.2022
- Coordinated order fulfillment for Amazon Prime customers, ensuring accuracy and timeliness in a high-volume environment
- Enhanced customer satisfaction through professional communication and personalized service while balancing administrative tasks
- Managed cash and credit transactions, reconciling daily sales and maintaining precise financial records
- Prepared hot and cold beverages and prepped ingredients, adhering to quality standards and supporting operational efficiency
- Greeted customers and always provided a professional and friendly atmosphere
Education
Bachelor of Technology - Homeland Security
SUNY College of Technology at Canton
Contemporary Global Issues
SUNY Canton
Crime Analysis
SUNY Canton
Ethics in Criminal Justice
SUNY Canton
Fundamentals of Homeland Security
SUNY Canton
Immigration Law & Border Control
SUNY Canton
Skills
- Administrative Support
- Office Management
- Database Management
- Record Keeping
- Clerical Operations
- Document Control
- Scheduling
- Calendar Coordination
- Customer Service
- Community Relations
- Reporting
- Travel Coordination
- Microsoft Office Suite
- Time Management
- Professional Communication
- Team Collaboration
- Problem Solving
Timeline
Program Support Assistant - Community Outreach
Way 2 Life Ministries
12.2024 - Current
Program Coordinator - Community Outreach
Jim Couch Foundation ( Basketball)
11.2022 - 12.2024
Barista/Instore Shopper
Whole Foods Inc
01.2022 - 10.2022
Contemporary Global Issues
SUNY Canton
Crime Analysis
SUNY Canton
Ethics in Criminal Justice
SUNY Canton
Fundamentals of Homeland Security
SUNY Canton
Immigration Law & Border Control
SUNY Canton
Bachelor of Technology - Homeland Security
SUNY College of Technology at Canton
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