Kolby Ferguson
Richmond,VA
Summary
Dedicated professional with extensive experience at the University of Richmond, excelling in maintaining high cleanliness standards and event setups. Proven ability in customer service and team collaboration, with a strong attention to detail and analytical skills. Recognized for improving packing techniques, enhancing customer satisfaction, and ensuring efficient inventory management.
Overview
12
12
years of professional experience
Work History
Custodian
University of Richmond
Richmond, VA
11.2018 - Current
- Maintained cleanliness and sanitation standards in classrooms, restrooms, and common areas.
- Operated cleaning equipment including floor scrubbers and vacuum cleaners efficiently.
- Assisted in setup for events by arranging furniture and ensuring facilities were ready for use.
- Monitored inventory of cleaning supplies, reporting shortages to ensure timely replenishment.
Order Picker
Amazon Fulfillment Center
Chester, VA
11.2017 - 06.2018
- Operated handheld scanners to accurately track inventory movements.
- Organized and stored products in designated areas for efficient retrieval.
- Collaborated with team members to meet daily order fulfillment targets.
- Maintained cleanliness and safety standards within the work environment.
- Conducted quality checks to ensure items matched order specifications.
- Adapted quickly to changes in workflow and inventory levels during peak periods.
- Improved packing techniques, reducing damage during transit and enhancing customer satisfaction.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
Customer Service Lead
Ollie's Bargain Outlet Holdings Inc.
Richmond, VA
05.2014 - 10.2016
- Operated handheld scanners to accurately track inventory movements.
- Organized and stored products in designated areas for efficient retrieval.
- Collaborated with team members to meet daily order fulfillment targets.
- Maintained cleanliness and safety standards within the work environment.
- Conducted quality checks to ensure items matched order specifications.
- Adapted quickly to changes in workflow and inventory levels during peak periods.
- Improved packing techniques, reducing damage during transit and enhancing customer satisfaction.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VASkills
- Responsible and dependable
- Customer service
- Attention to detail
- Team collaboration
- Heavy lifting is a no brainer for me
- Eye for Maintenance
- Analytical thinking and planning
- Decades of service in setting up/breaking down events and conventions
Timeline
Custodian
University of Richmond
11.2018 - Current
Order Picker
Amazon Fulfillment Center
11.2017 - 06.2018
Customer Service Lead
Ollie's Bargain Outlet Holdings Inc.
05.2014 - 10.2016
High School Diploma -
Deep Creek High School