Kolby Hamm
West Jordan,UT
Summary
Results-driven Revenue Cycle Services Supervisor with strong team supervision and process improvement skills. Proven ability to mentor staff, enhance productivity, and improve operational efficiency. Committed to fostering a motivated and high-performing team.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Revenue Cycle Services Supervisor
University Of Utah Health
Salt Lake City, Utah
12.2016 - Current
- Supervised daily operations of the Referral Services Center to ensure team efficiency and workflow.
- Supervised a team of 14 employees, ensuring that high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved patient complaints in a timely manner while ensuring an excellent patient experience.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new staff on company policies and safety procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Identified opportunities for process improvements, leading to increased productivity.
- Developed strategies to improve team performance and productivity.
Financial Counselor- Dermatology
University Of Utah Health
Salt Lake City, Utah
02.2014 - 12.2016
- Provided financial counseling to patients regarding insurance options and payment plans.
- Collaborated with healthcare teams to address patient financial concerns effectively.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Actively worked at the front desk of the clinic for accurate patient check-in.
- Performed scheduling duties via the inbound telephony system.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
Sales Manager
CenturyLink
Salt Lake City, Utah
04.2011 - 02.2014
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Collaborated with marketing to create targeted campaigns for product promotions.
- Conducted regular performance reviews to assess team progress and set goals.
- Oversaw sales forecasting to align resources with market demand and business objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Associate of Science - Business Management
Dixie State University
St. George, UT05-2006
High School Diploma -
Copper Hills High School
West Jordan, UT06-2003
Skills
- Team supervision
- Cross-department collaboration
- Employee recruitment
- Process improvement
- Effective communication
- Coaching and mentoring
- Problem solving
- Time management
- Leadership development
- Task delegation
- Decision-making
- Staff education
- Employee motivation
- Relationship building
Certification
CPR Certified
Timeline
Revenue Cycle Services Supervisor
University Of Utah Health
12.2016 - Current
Financial Counselor- Dermatology
University Of Utah Health
02.2014 - 12.2016
Sales Manager
CenturyLink
04.2011 - 02.2014
Associate of Science - Business Management
Dixie State University
High School Diploma -
Copper Hills High School