Summary
Overview
Work History
Education
Skills
Timeline
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Kolby Zahn

Duvall,WA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Woodmark Water Front Adventure Manager

Woodmark Waterfront Adventures
Kirkland, WA
05.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Organized special events such as conferences or training sessions for employees.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Swim Instructor/Lifeguard

Goldfish Swim School
Redmond, WA
03.2021 - 11.2021
  • Provided swimming instruction to individuals and groups of all ages.
  • Organized lesson plans according to the individual needs of students.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Instructed participants on water safety rules and regulations.
  • Ensured that swimmers followed pool rules and regulations at all times.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Updated records of attendance, skill levels achieved and other relevant information for each student.
  • Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Conducted regular safety checks of the facility including chemical levels in the pool water.
  • Provided first aid when necessary due to minor injuries sustained during lessons.

Host

Wing Dome
Kirkland, WA
09.2019 - 02.2020
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Performed light administrative duties such as filing documents and taking messages.
  • Processed payments from customers using a POS system.
  • Checked identification for guests who appeared under age 21.
  • Provided excellent customer service by anticipating customer needs.
  • Resolved conflicts between customers when necessary.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Balanced cash drawers at the end of each shift.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.

Education

Bachelor of Arts - Business

University of Arizona
Tucson, AZ
05.2026

High School Diploma -

Lake Washington High School
Kirkland, WA
06.2022

Skills

  • Workforce Management
  • Strategic Planning
  • Expense Tracking
  • Staff Development
  • Business Development
  • Business Administration
  • Verbal and Written Communication
  • Lead Generation
  • Business Planning
  • Salesforce Management
  • Team Leadership
  • Staff Management
  • Brand Management
  • Time Management

Timeline

Woodmark Water Front Adventure Manager

Woodmark Waterfront Adventures
05.2023 - Current

Swim Instructor/Lifeguard

Goldfish Swim School
03.2021 - 11.2021

Host

Wing Dome
09.2019 - 02.2020

Bachelor of Arts - Business

University of Arizona

High School Diploma -

Lake Washington High School

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Kolby Zahn