Summary
Overview
Work History
Education
Skills
Timeline
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Kole Britt

Birmingham,AL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Please At Least Give Me A Call And Give Me A Chance To Prove My Worth!

Overview

6
6
years of professional experience

Work History

Rock Truck Operator

Shirley Brothers
03.2024 - 09.2024
  • Contributed to a positive work culture by maintaining open lines of communication with supervisors and colleagues regarding performance improvement suggestions or concerns.
  • Enhanced client satisfaction through consistent compliance with quality standards and timely completion of assigned tasks in rock truck operations.
  • Enhanced operational efficiency by conducting thorough pre-operation inspections and routine maintenance on rock truck equipment.
  • Exceeded project deadlines by efficiently managing time spent on loading, travel routes, and unloading processes for maximum productivity gains.
  • Was Brand New To That When I Started And Was Open To Listening And Learning, And Was Good To Go After 2 Days Training.

Customer Service Staff Member

Publix Super Market
05.2021 - 08.2024
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Learned And Did The Cash Office On Most Nights/Days, had to count all the money, deposit Our Extra Money Too Be Picked Up, Make Sure We Had Adequate Money In Our Tills At All Times.

Delivery Driver

Jimmy John's
08.2018 - 04.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

High School Diploma -

Chelsea High School
Chelsea, AL
05-2021

Skills

  • Site coordination
  • Heavy equipment operation
  • Vehicle inspection
  • Route planning
  • Customer service
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Scheduling

Timeline

Rock Truck Operator

Shirley Brothers
03.2024 - 09.2024

Customer Service Staff Member

Publix Super Market
05.2021 - 08.2024

Delivery Driver

Jimmy John's
08.2018 - 04.2021

High School Diploma -

Chelsea High School

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Kole Britt