Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kole Crook

Mooresville,North Carolina

Summary

Customer service professional who excels in client relationship building and complex problem-solving while achieving sales goals. Enhances client satisfaction and retention through effective communication and innovative solutions. Experienced in record management. Hardworking employee enthusiastic about learning the field of insurance sales inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Assistant Customer Service Manager

Food Lion
07.2024 - Current


  • Continuously drives sales and convincingly pushes products amidst competitors.
  • Manages situations involving dissatisfied customers with diplomacy and professionalism.
  • Assists large volume of customers daily with focus on customer satisfaction.
  • Complies with company policies and industry regulations related to privacy protection and data security.
  • Develops strong relationships with clients, cultivating repeat business.
  • Clear communication between team, fostering a collaborative work environment.
  • Offers personalized assistance to customer's individual needs.
  • Addresses problems head-on by implementing corrective actions.
  • Tracks reports of total store sales and overage/shortage reports.

Lead Cake Decorator

Food Lion
04.2022 - 07.2024


  • Assisted clients in selecting designs based on preferences through a tailored approach.
  • Handled inquiries, order cancellations, and conflicts via phone calls with professionalism.
  • Met client expectations through clear communication on desired outcomes.
  • Singlehandedly increased cake sales with innovative designs for holidays and events.
  • Achieved consistent results under tight deadlines, highlighting time management skills.
  • Analyzed department sales data to identify trends and adjust production accordingly.

Education

High School Diploma -

Mallard Creek High School
Charlotte
06.2019

Skills

  • Customer relationship building
  • Product and service knowledge
  • Organized management of records
  • Time management
  • Market trends
  • Post-sales support
  • Phone etiquette
  • Typing speed
  • Tech-Savvy

Timeline

Assistant Customer Service Manager

Food Lion
07.2024 - Current

Lead Cake Decorator

Food Lion
04.2022 - 07.2024

High School Diploma -

Mallard Creek High School

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