Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kole Garry

Albany

Summary

Empathic, organized, and detail-oriented professional with diverse experience in customer service across various environments. Proven ability to work independently and collaboratively within team settings, consistently delivering high-quality service and support.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

6
6
years of professional experience

Work History

Administrative Program Assistant

Oregon State University
03.2024 - Current
  • Provide high volume customer service to perspective and current students, applicants, and campus partners via phone, email and in-person. Communicate effective admission policies, implement university procedures, and comply with federal regulations.
  • Accurately access the Student Information System and supporting platforms for data retrieval, data assessment and data input while talking on the phone and entering information.
  • Sorts, routes, and responds to a high volume of email requests for information. Emails answered within one business day.
  • Receives and routes mail to correct area. Including carrying heavy mail bins, opening mail, data stamping, sorting, and delivering mail
  • Process application fees and deposits (checks). Respond to requests for refunds, input no-fee applications, process fee deferral requests, prepare daily deposits, and deal with fraudulent credit and chargeback notifications.

Resident Services Administrative Program Assistant

Oregon State University
08.2022 - 03.2024
  • Responsible for administration and records management of the University Housing and Dining Services resident room key and electronic access systems and the mail/package tracking systems for on-campus residents. Provide customer service functions by answering the main office phone.
  • Receiving and distributing emails from the general inbox.
  • Interacting in person with carriers, vendors, campus partners, UHDS staff members, and residents.
  • Primary point of contact for the regular check in/out of keys and electronic access devices to on campus residents.
  • Entering information into key and access tracking systems
  • Primary point of contact for all mailing functions at the Service Center (receipt, troubleshooting and distribution of USPS and private carrier deliveries).
  • Provide administrative, logistical, and project work support for other members of the UHDS Operations Team.

Behavioral Therapist

New Summit Behavioral Therapy
01.2021 - 08.2022
  • Provided individualized instruction to children with autism spectrum disorder. Focused on communication, social, play, and adaptive skills. Collected and maintained objective daily data and session notes to monitor client progress.
  • Implemented behavior intervention plans, ensured client safety, and adapted sessions using various teaching strategies and communication tools. Collaborate effectively with team members, supervisors, and parents while upholding confidentiality.

Registered Behavioral Technician

Autism Learning Partners
10.2019 - 04.2020
  • Delivered 1:1 in-home therapy to children with autism spectrum disorder. Focused on communication, social, play, self-help, and adaptive skills using Applied Behavioral Analysis.
  • Implemented individualized behavioral plans, ensured client safety, and maintained confidentiality and professional conduct. Managed and de-escalated challenging behaviors to support a positive learning experience.

Education

Bachelor of Science - Early Childhood And Special Education, Minor in Athletic Coaching

Clarion University
Clarion, PA
12.2013

Skills

  • Software Proficiency (Microsoft Office Suite, Google Workspace)
  • Data Entry and Database Management
  • Records Management
  • Office-Wide Device Management
  • Exceptional Customer Service
  • Document management
  • Student records management
  • Multi-line phone systems
  • Verbal communication
  • Training coordination

Timeline

Administrative Program Assistant

Oregon State University
03.2024 - Current

Resident Services Administrative Program Assistant

Oregon State University
08.2022 - 03.2024

Behavioral Therapist

New Summit Behavioral Therapy
01.2021 - 08.2022

Registered Behavioral Technician

Autism Learning Partners
10.2019 - 04.2020

Bachelor of Science - Early Childhood And Special Education, Minor in Athletic Coaching

Clarion University

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