Kole Joyner
Gulfport,MS
Summary
Experienced professional known for exceeding expectations and delivering quality work. Proven expertise in field with strong communication and customer service skills. Highly motivated and adaptable, excelling in both independent and team environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Cable Lineman
Precision trenching & Boring
Theodore, AL
07.2024 - Current
- Installed and spliced fiber-optic cables in underground trenches.
- Maintained, adjusted, and repaired cable systems as needed.
- Inspected equipment for proper operation and safety compliance.
- Performed routine maintenance on all tools used for the job.
- Tested newly installed cables with a variety of testing devices.
- Repaired damaged cables by replacing defective components such as connectors, amplifiers, splitters .
- Ensured that all work was completed according to company standards and specifications.
- Connected coaxial cables from distribution points to customer's premises.
- Constructed new service drop lines from utility poles to customers' premises.
- Provided technical support to customers regarding their cable services issues.
- Measured signal levels using meters and other test equipment.
- Assisted in troubleshooting problems related to cable services.
- Responded quickly to emergency requests from customers.
- Followed safety regulations while performing duties at heights or working around hazardous materials.
- Prepared detailed reports of all work performed during each shift.
- Organized daily tasks based on priority level assigned by supervisors.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
Route Assistant
Fed Ex Ground
Gulfport, MS
12.2023 - 08.2024
- Organized, tracked and monitored daily delivery routes.
- Maintained accurate records of deliveries and pickups.
- Assisted in the loading and unloading of goods onto delivery trucks.
- Inspected vehicles for mechanical items and safety issues prior to departures.
- Communicated with customers regarding delivery times and any changes that needed to be made.
- Provided excellent customer service by answering questions about products or services being delivered.
- Adhered to all applicable safety standards while on the road or at customer sites.
- Reported any delays or discrepancies immediately upon returning from route.
- Followed designated routes and schedules as assigned by supervisor.
Operations Specialist
Coast Guard United States
Gulfport, MS
10.2023 - 11.2023
- Utilized software and tools to automate and improve operational processes.
- Coordinated with various departments to streamline operations and enhance workflow.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Route Assistant
Rex Distributor
Gulfport, MS
08.2023 - 10.2023
- Assisted in the loading and unloading of goods onto delivery trucks.
- Communicated with customers regarding delivery times and any changes that needed to be made.
- Provided excellent customer service by answering questions about products or services being delivered.
- Performed pre-trip inspection of vehicle systems including brakes, lights, horn, mirrors, tires.
- Responded to customer complaints in a timely manner and followed up to ensure satisfaction.
- Adhered to all applicable safety standards while on the road or at customer sites.
- Followed designated routes and schedules as assigned by supervisor.
- Consulted with customers to gain feedback and improve deliveries.
Landscaper
Kings Landscape And Maintenance
Ocean Springs, MS
07.2022 - 08.2023
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Transported plants, turf and other materials to designated areas for installation.
- Installed water features such as fountains and sprinkler systems.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Cleaned up debris after completing jobsite tasks.
- Performed routine maintenance of irrigation systems including repairs when needed.
- Ensured proper disposal of all waste generated from job sites.
Education
High School Diploma -
West Harrison High School
Gulfport, MS05-2022
Skills
- Fiber Optic Installation
- Aerial lift operation
- Telecommunications Systems
- Electrical Troubleshooting
- Vehicle Maintenance
- Emergency Management
- Customer relations understanding
- Dispatch Communication
- Service Calls
- Customer Service
- Equipment Preparation
Affiliations
- Duck Hunting
Timeline
Cable Lineman
Precision trenching & Boring
07.2024 - Current
Route Assistant
Fed Ex Ground
12.2023 - 08.2024
Operations Specialist
Coast Guard United States
10.2023 - 11.2023
Route Assistant
Rex Distributor
08.2023 - 10.2023
Landscaper
Kings Landscape And Maintenance
07.2022 - 08.2023
High School Diploma -
West Harrison High School
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