Kole Placer
Maricopa,Arizona
Overview
4
4
years of professional experience
Work History
Security Assistant, Police Dispatcher (GS-5)
Veterans Health Administration
Phoenix, AZ
04.2024 - Current
- Independently monitors and receives routine and emergency calls from a variety of sources that need VA Police assistance, Phoenix Fire Department personnel, VA or City of Phoenix Emergency Medical Services
- Independently questions callers to determine their locations and the nature of their problems to determine the type of response needed
- Maintains contact with VA law enforcement officers on assignment via radio, cell phone, and other communications
- Record details of calls, dispatches, and messages
- Regularly enters, updates, and retrieves information from a variety of computer systems and sensitive databases such as NCIC/ACJIS and general office software such as Microsoft and programs
- Utilizes computer software such as National Crime Information Center (NCIC), and the National Law Enforcement Telecommunications System (NLETS), through the Justice Web Interface (JWI), to access otherwise restricted and sensitive information
- Monitors the behavior of Security Assistants to ensure adherence to quality standards, deadlines and procedures
- Addresses and remediates simple complaints and/or escalates them to the supervisor using proper chain of command
- Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out files
- Proficiently conducts equipment inventories and completes records and other logs in ledgers and computer systems
- Regularly updates day-to-day documents held within the Dispatch area included but not limited to… the Extended Parking List, Criminal Inquiries Log and Vehicle Towing List
- Assists in maintaining ACJIS user access
- Independently performs system checks on a variety of equipment used in the VA Police Dispatch Center
- Operates phones, computers, copying devices, fax machines, scanning equipment and printing machines for documents
- Independently performs alarm and access monitoring via CCURE and LYNX systems; traces access patterns
- Uses Access Control software to open and secure doors remotely during routine and emergency operations
- Investigates criminal and non-criminal activity through the use of security cameras
Habilitation Assistant (GS-6)
Arion Care Solutions, LLC
Chandler, AZ
02.2021 - Current
- Implemented diverse tools and strategies to achieve client goals.
- Created comprehensive care strategies based on client needs and limitations.
- Maintain detailed records of daily activities and client progress.
- Implemented creative methodologies aimed at accomplishing targeted outcomes for clients.
- Proficient at managing contaminated items and ensuring cleanliness.
- Ensured adherence to HIPAA regulations while safeguarding confidential information.
Environmental Services, Housekeeping Aid (GS-4)
Veterans Health Administration
Phoenix, AZ
11.2023 - 04.2024
- This position performs both janitorial and custodial services at the VA Medical Center located in Phoenix, AZ
- This job has provided me with the responsibility of physical security
- Being that I’m responsible for on duty facility keys that allow access to over 90% of the facility doors, rooms and areas; actively assisting with my services role in the physical security procedures of the facility
- Maintain radio communications with EMS dispatch, following EMS dispatch procedures; receiving duty assignment updates and report progress via handheld radio
- Refined skill set gained from previous roles.
Assistant General Manager (GS-7)
Taco Bell
Maricopa, AZ
02.2022 - 08.2022
- Second highest manager on scene under the general manager, the assistant general manager is tasked with scheduling and ordering inventory in addition to any duties requested upon them by the general manager.
- Enforced objectives and standards established by the general manager during daily operations.
- Acquired transferable skills including schedule creation and inventory management.
- Coordinated repair timelines and managed inspection visits.
- Developed proficiency in recording numerous metrics including money distribution and product consumption.
- Ensured the protection of premises alongside ensuring safety measures for individuals.
- Performed monthly alarm system inspections, managed facility key inventory, and monitored building access points.
- Directed personnel through mentoring, discipline, and strategic thinking.
- Monitored alarm systems and maintained accurate records consistently.
- With the rare occasion, having to call local police and locking doors after an active shooter threat was telephoned in by threatening to 'blast us all'
- I established telephone contact with the local law enforcement and provided a detailed description of the situation
- Maricopa PD responded, taking command of the scene
- I was lauded by my regional manager and Maricopa PD for a quick, level headed initial command which consisted of keeping open line communication with subject caller, locking down the facility, instructing all people present to shelter in place on the floor, away from windows and doors
Education
Graduated And Certified - Dispatching Course
Law Enforcement Training Center
Little Rock, AR01.2025
Graduated - Emergency Medical Services
EMS University
Phoenix, AZ09.2022
High School Diploma -
Maricopa High School
Maricopa, AZ05.2021
Skills
- Emergency preparedness
- Security screenings
- Event security
- CCTV monitoring
- Operations management
- Physical security
- Report generation
- Threat management
- Threat assessment
- Access control management
- Crime prevention
- Incident response
- CPR certified
- Security operations experience
- Crisis management plans
Timeline
Security Assistant, Police Dispatcher (GS-5)
Veterans Health Administration
04.2024 - Current
Environmental Services, Housekeeping Aid (GS-4)
Veterans Health Administration
11.2023 - 04.2024
Assistant General Manager (GS-7)
Taco Bell
02.2022 - 08.2022
Habilitation Assistant (GS-6)
Arion Care Solutions, LLC
02.2021 - Current
Graduated And Certified - Dispatching Course
Law Enforcement Training Center
Graduated - Emergency Medical Services
EMS University
High School Diploma -
Maricopa High School