Summary
Overview
Work History
Education
Skills
Timeline
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Kole Stephens

Pasadena,CA

Summary

Adept Front Office Assistant with a proven track record at Colonial Gardens Nursing Home, where I enhanced customer satisfaction through effective scheduling and problem-solving. Skilled in lock-picking and appointment setting, I consistently facilitated timely payments and improved service efficiency. My approach significantly boosted client retention and rapport.

Skilled at rekeying locks, duplicating keys and repairing hardware. Strong knowledge of industry innovations in security and hardware upgrades. Committed to providing timely and efficient service at all hours.

Overview

6
6

Years experience as front office assistant

Work History

Front Office Assistant

Colonial Gardens Nursing Home
07.2018 - 09.2024
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Business Administration And Management

Pasadena City College
Pasadena, CA

Locksmithing

California Institute of Locksmithing
Agoura Hills, CA

Skills

  • Scheduling and calendar management
  • Appointment setting
  • Problem-solving skills
  • Advanced lock-picking
  • Safe servicing
  • Safe manipulation
  • Lock bypass techniques
  • Master keying
  • Re-pinning locks
  • Lock installation
  • Basic tool and power tool knowledge
  • Cutting and duplicating keys
  • Decoding locks and keys

Timeline

Front Office Assistant

Colonial Gardens Nursing Home
07.2018 - 09.2024

Business Administration And Management

Pasadena City College

Locksmithing

California Institute of Locksmithing
Kole Stephens