KOLE STOGNER
Indianapolis,IN
Summary
Dependable and hard-working Project Manager, Estimator, Soldier, and Supervisor/Lead Technician with more than four years of construction industry experience. Successful at working in fast-paced environments while completing projects quickly and efficiently. Relationships with co workers and customers are important. The TEAM always comes first. Stay humble, work hard, and be kind. Just try to do better and be better every day. Dedicated Soldier fulfills service expectations with commitment to excellence. Remains composed throughout intense combat scenarios by applying trained disciplines and methodical communication tactics. Unwavering defender of fellow troops while facing daunting challenges and critical decisions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Speedway
Indianapolis, IN
07.2024 - Current
- Greeted store associates with a friendly smile and helped them with any questions they had
- Served all in-line customers within a certain time period
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Ensured all customers were greeted with a warm, friendly smile
- Developed a system to track customer preferences and recommended products
- Handled in-line customers in a polite, courteous, and efficient manner
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
Product Specialist
Ray Skillman Buick Gmc Dealership
06.2021 - Current
- Expanded knowledge of [Product or Service] product line
- Collected customers' contact information for follow-up purposes
- Demonstrated [Product Name] functionality accurately and completely
- Learned about product's technical specifications and accurately explained specifications to customers and work team
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
Owner
T and T Restoration and Services
Greenwood, IN
11.2020 - Current
- Developed policies and procedures for the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with local, state, and federal regulations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Led startup and creation of operational procedures and workflow planning.
- Provided direction and guidance to employees.
Specialist
Army
California, CA
10.2024 - 03.2025
- Conducted regular meetings with staff to review progress and address any concerns.
- Facilitated training sessions for new employees on company policies and procedures.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Developed and implemented specialized procedures for customer service operations.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
Enlisted Soldier
Army National Guard
Indianapolis, IN
08.2022 - 03.2025
- Secured and protected military property, assets, and personnel
- Operated and maintained armored vehicles
- Implemented tactics, procedures, and techniques for defense systems
- Engaged targets in low-light conditions with night vision equipment
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support
- Assembled, disassembled and maintained various weapons for operational readiness
- Coached and mentored new recruits for motivated, high-performing teams
- Managed over 60 calls per day increasing our sales and profit margins by 60%
Driver
Uber
Indianapolis, IN
10.2023 - 08.2024
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Delivered goods and services to customers on time and in excellent condition.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Assisted passengers with loading and unloading their luggage.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Picked up clients from specific locations to transport and drop off at destinations.
- Adhered to company policies and procedures related to safety and security standards.
Technician
Midwest Remediation
Indianapolis, IN
08.2023 - 08.2024
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks
- Reduced downtime for machines through proactive identification and resolution of technical issues
- Streamlined processes by implementing efficient workflows and improving technician training programs
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues
Project Manager Team Leader Estimator
BELFOR Property Restoration
Indianapolis, IN
03.2022 - 08.2024
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment
- Adhered to industry practices, company standards and safety protocols in work
- Completed assignments ahead of deadline
- Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements
- Managed over 60 customer calls per day as well as increasing our sales and profit margins by 60%
Project Manager/Estimator
Michaelis Corporation
Indianapolis, IN
10.2021 - 08.2024
- Planned, designed, and scheduled phases for large projects
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Achieved project deadlines by coordinating with contractors to manage performance
- Met project deadlines without sacrificing build quality or workplace safety
- Provided detailed project status updates to stakeholders and executive management
- Identified plans and resources required to meet project goals and objectives
- Managed over 60 customer calls per day as well as increasing our sales and profit margins by 60%
- Developed and initiated projects, managed costs, and monitored performance
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
Mold Department Supervisor/Lead Technician
Servicemaster By Crossroads
03.2019 - 08.2024
- Enforced compliance with quality standards to maintain production requirements and sustain business operations
- Managed quality control and maintained high level of customer satisfaction
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance
- Entered and distributed work orders to other technicians
- Drove team performance through effective training, coaching and motivation of line employees
- Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows
- Developed and actualized policies and procedures to promote occupational health and safety best practices
- Recommended corrective and preventative actions to boost product reliability
- Set up, configured and monitored safety equipment for use by technical personnel
- Fostered relationships with internal and external customers
- Consistently followed up with customers to determine satisfaction levels
- Continually cleaned work areas and equipment
Lead Technician
Blue River Restoration Services, LLC
02.2018 - 08.2024
- Enforced compliance with quality standards to maintain production requirements and sustain business operations
- Managed quality control and maintained high level of customer satisfaction
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy
- Entered and distributed work orders to other technicians
- Drove team performance through effective training, coaching and motivation of line employees
- Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows
- Recommended corrective and preventative actions to boost product reliability
- Set up, configured and monitored safety equipment for use by technical personnel
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
- Supplied production data to field operators, technicians, engineers and supervisors
- Brought in additional project personnel and resources to meet demands
- Inspired team members by fostering positive environment and boosting employee confidence
- Maintained close connection with project personnel to quickly identify and resolve problems
- Updated project plans based on changing objectives, specifications and staff availability
- Provided effective quality control, eliminating downtime to maximize revenue
- Mitigated production issue risks by identifying potential problems and taking effective action
Lead Technician
Hays + Sons Complete Restoration
08.2015 - 08.2024
- Enforced compliance with quality standards to maintain production requirements and sustain business operations
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance
- Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows
- Managed quality control and maintained high level of customer satisfaction
- Drove team performance through effective training, coaching and motivation of line employees
- Entered and distributed work orders to other technicians
- Fostered relationships with internal and external customers
- Supplied production data to field operators, technicians, engineers and supervisors
- Tested components, assemblies and systems to diagnose problems
- Validated adherence to best practices, quality standards and customer specifications
- Recommended corrective and preventative actions to boost product reliability
- Developed and actualized policies and procedures to promote occupational health and safety best practices
- Set up, configured and monitored safety equipment for use by technical personnel
Education
Business Administration - Information Technology
Colorado Technical University
Indianapolis, IN07.2025
High School Diploma - Honor's Diploma
Greenwood Community High School
Greenwood05.2013
Exercise Science - Minor in Business
Franklin College
FranklinSkills
- Basic math skills
- Land Navigation
- Troubleshooting
- Field Sanitation
- Manual labor skills
- Vehicle Operation
- Team player
- Military Discipline
- Good at following instructions
- Weapons Handling
- Subcontractor relations
- Radio Communication
- Detail-oriented
- Foreign Language Proficiency
- Job status reports
- First Aid Proficiency
- Quality control
- Physical Fitness
- Construction management
- Stress Management
- Direct labor crew training
- Cross-Cultural Competence
- Demolition
- Computer Literacy
- Project organization
- Hand-to-Hand Combat
- Flexible work schedule
- Leadership Development
- Lifting up to 100 lbs
- Explosives Handling
- Excellent driving record
- Emergency Response
- Construction health and safety
- Buddy Care and First Aid
- Group environments
- Strategic Thinking
- Solid communication skills
- Critical Thinking
- Strategic project planning
- Training Coordination
- Strong interpersonal skills
- Squad Leadership
- Project estimating
- Secure Communication
- Safety understanding
- Risk Assessments
- Customer service experience
- Security Patrols
- Dependable independent worker
- Positive Attitude
- Data Protection
- Training Delivery
- Logistical Operations
- Documentation and Reporting
- Cargo and Freight
- Combat Mission Support
- Survival and Evasion
- Armored Vehicle Operation
- Critical Thinking and Analysis
- Offensive Tactics
- Crime Prevention
- Small Arms Training
- Filing Documents
- Expert Sharpshooter
- Event Sequencing
- Hand-to-Hand Combat Techniques
- Tactical Communication
- Teamwork and Loyalty
- Time Management
- Enemy Monitoring
- Intelligence Gathering
- Team Supervision
- Equipment Maintenance
- Offensive Operations
- Public Speaking
- Team Collaboration
- Survival Skills
- Strong Work Ethic
- Administrative Support
- Safety Regulations
- Team Coordination
- Combat Operations
- Marksmanship Expertise
- Field Reconnaissance
- Conflict Resolution
- Managing PPE
- Camouflage Techniques
- Briefing Leadership
- Logistics Management
Certification
- First Aid Certification
- Applied Structural Drying
- Applied Microbial Remediation Technician
- Water Restoration Technician
Languages
Spanish
Professional
Timeline
Specialist
Army
10.2024 - 03.2025
Assistant Manager
Speedway
07.2024 - Current
Driver
Uber
10.2023 - 08.2024
Technician
Midwest Remediation
08.2023 - 08.2024
Enlisted Soldier
Army National Guard
08.2022 - 03.2025
Project Manager Team Leader Estimator
BELFOR Property Restoration
03.2022 - 08.2024
Project Manager/Estimator
Michaelis Corporation
10.2021 - 08.2024
Product Specialist
Ray Skillman Buick Gmc Dealership
06.2021 - Current
Owner
T and T Restoration and Services
11.2020 - Current
Mold Department Supervisor/Lead Technician
Servicemaster By Crossroads
03.2019 - 08.2024
Lead Technician
Blue River Restoration Services, LLC
02.2018 - 08.2024
Lead Technician
Hays + Sons Complete Restoration
08.2015 - 08.2024
Business Administration - Information Technology
Colorado Technical University
High School Diploma - Honor's Diploma
Greenwood Community High School
Exercise Science - Minor in Business
Franklin College
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