Kole Yates

As a Social Media Director for a designer pre-seller, I lead the strategy and execution of brand visibility and engagement across TikTok, Instagram, Facebook, and Snapchat. My role involves crafting engaging content that showcases our designer products, managing daily posts and live sales, and leveraging platform-specific features to connect authentically with our audience. I analyze trends and insights to drive growth and foster a community of luxury fashion enthusiasts, ensuring that our brand’s voice resonates on each platform while staying ahead of social media trends and maximizing reach and engagement.

Skills learned include:

• Improved customer engagement through timely responses to inquiries on various social media platforms.
• Increased brand awareness by developing and implementing creative social media campaigns.
• Created visually appealing graphics for posts, enhancing overall aesthetic appeal of social media profiles.
• Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
• Analyzed social media data to identify trends and optimize future content strategies for better results.

• Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
• Fostered fun atmosphere and family-style work environment consistent with company brand
• Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
• Used POS system to accurately input orders and process payments
• Greeted all guests with smile and friendly welcome
• Followed alcohol awareness procedures to prevent guest intoxication
• Handled multiple tables simultaneously with high service quality
• Took orders, made drinks and provided refills for guests
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

• Company Overview: Ice Cream Server
• Actively working with other employees on the floor, closing and opening shifts throughout the time of employment
• Customer service online and in person
• Ice Cream Server

• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

• Serving experience as well as hosting, food running, and expediter experience
• Speaking and dealing with customers online and in person
• Covid protocol cleaning procedure experience
• Wine and beer experience
• Barbacking experience

• Actively working with other employees on the floor, closing, and opening shifts throughout the time of employment
• Customer service online and in person
• Dealt with cash count-off at the end of each shift