KOLESTA MOORE
Long Beach,CA
Summary
Results-driven professional with diverse skills in leadership and administration, excelling in dynamic and innovative environments. Committed to advancing social stability, wellness, and progress. Creative problem solver who effectively tackles complex challenges and delivers impactful solutions. Proven track record of achieving goals and driving successful outcomes. Dedicated to exacting positive change and exceeding expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PROGRAM MANAGER
PATH
01.2015 - Current
- Managed Tier 1 Isolation and Quarantine Site during the COVID-19 pandemic, ensuring effective operations and safety protocols
- Led the Scattered Sites Intensive Case Management Services (ICMS) program, overseeing the delivery of services to individuals in scattered sites environment
- Directed the implementation of Intensive Case Management Services, integrating evidence-based practices such as Critical Time Intervention, Harm Reduction, Motivational Interviewing, and Housing First
- Provided oversight and training in Non-Violent Crisis Intervention, Mental Health First Aid, Trauma-Informed Care, and Life Skills Training
- Managed the development and execution of individual client Goal and Service Plans, ensuring personalized and effective support
- Conducted wellness checks and coordinated resource location, recruitment, and implementation to meet client needs
- Ensured accurate case documentation through HMIS and CHAMP, maintaining compliance and data integrity
- Facilitated monthly data reporting to track program effectiveness and outcomes
- Supervised and mentored staff, promoting professional development and ensuring high-quality service delivery
- Promoted staff wellness through initiatives like Yoga and Meditation instruction
YOGA AND MEDITATION Instructor
AMFM Healthcare
04.2023 - 02.2024
- Yoga and meditation facilitation
- One on one mindfulness therapy
- Crisis prevention, de-escalation and critical time intervention support
PROGRAM MANAGER
Hollidays Helping Hands
11.2020 - 01.2022
- Managed COVID 19 Quarantine and Isolation site, overseeing its successful transition to PRK/PHK models in response to evolving needs
- Ensured high-quality therapeutic care for all residents, maintaining compliance with licensing regulations and consistently meeting agency and national accreditation standards
- Supervised day-to-day program operations, including case management, life skills classes, transportation, facility upkeep, and overall program efficiency and compliance with established procedures
- Provided shelter-based case management services focused on independent living skills, permanency, money management, and community integration, collaborating with program staff, youth, and families
- Delivered strengths-based case management and service coordination to support clients in achieving family reunification or permanency placement
- Supervised and mentored direct care staff, providing training on proper methods and procedures, and monitoring work for accuracy, completeness, and policy compliance
- Collaborated with program staff to ensure progress toward individual case and care plans, with an emphasis on client-centered outcomes
- Led ongoing staff development initiatives, conducted regular staff meetings, and fostered a collaborative team environment
- Managed scheduling, event coordination, and daily program operations to ensure smooth execution of services
- Supported the development of individualized treatment plans in collaboration with Case Managers (CM), MSWs, and clients, focusing on self-sufficiency and housing readiness
- Completed comprehensive discharge plans for clients exiting the program and ensured proper transfer of case files to non-active status
- Coordinated and planned group activities and outings to promote engagement and community integration
- Provided information on community services to group participants, enhancing access to additional resources
- Offered individual crisis counseling to clients as needed, ensuring timely and appropriate support during high-stress situations
- Submitted detailed daily, weekly, and monthly reports on program progress, successes, and areas for improvement
- Managed site programming budget, ensuring effective allocation of funds for repairs, maintenance, and essential community services
EMERGENCY OVERNIGHT FAMILY SHELTER SUPERVISOR
Mary's Place Emergency Shelter
01.2013 - 01.2014
- Management of emergency shelter, providing mental health support, and medical attention
- Provided clients with essential medical, housing, and basic need resources to support their immediate well-being and stability
- Led department operations, including staff scheduling, procedural development and implementation, task assignments, and staff training
- Facilitated Life Skills Training sessions to promote self-sufficiency and empower clients
- Coordinated resource identification, recruitment, and implementation to ensure access to vital services for clients
- Managed City/County client database, ensuring accurate and timely documentation for service delivery and compliance
OPERATIONS MANAGER
Retail Therapy
01.2006 - 01.2013
- Provided oversight and high-quality service delivery
- Delivered exceptional customer service, consistently achieving high levels of customer satisfaction
- Drove sales performance through strategic planning and customer engagement
RESIDENTIAL COUNSELOR
Pioneer Human Services
01.2005 - 01.2010
- Audited and maintained exemplary case files, ensuring accurate documentation and compliance with Welfare and Family Services requirements
- Delivered case management services, providing ongoing support to youth and families to achieve goals and improve outcomes
- Facilitated mediation and reconciliation efforts to resolve conflicts and promote positive relationships
- Implemented positive behavior management strategies to foster a safe and supportive environment for clients
- Developed and led group therapy sessions, addressing the needs of youth and promoting personal growth and healing
- Sourced and connected clients with vital resources, including medical, educational, housing, and employment opportunities for youth and parents
YOUTH COUNSELOR
Garfield Teen Life Center
01.2003 - 01.2005
- Developed and facilitated group therapy and activities, ensuring smooth program execution and staff availability
- Developed, implemented, and evaluated weekly programming to enhance engagement and meet organizational goals
- Managed special projects on behalf of the Director, ensuring timely completion and alignment with strategic objectives
- Oversaw budget creation and managed financial resources for programming needs, ensuring cost effective and efficient use of funds
Education
200 HR Yoga Teacher Training -
YOgaworks institute
Orange county, CA08.2015
Associate Of APPLIED SCIENCE - VISUAL COMMUNICATION/General Studies
HIGHLINE COMMUNITY COLLEGE
DES MOINES, WA01.2006
Skills
- Detail-oriented
- Team leadership and direction
- MS office applications
- Policy and procedure improvements
- Training and development
- Remote team management
- Strategic direction
- Quality assurance evaluation
- Flexible and adaptable
- Stakeholder communications
- Public speaking
- Partnership development
Certification
- First Aid/CPR
- HHCLA Case Management Training
- Non-Violent Crisis Intervention
- HMIS/CHAMP Systems
- Certified Mental Health First Aid Instructor
- Trauma Informed Approaches Instructor
- Critical Prevention Intervention Instructor
Timeline
YOGA AND MEDITATION Instructor
AMFM Healthcare
04.2023 - 02.2024
PROGRAM MANAGER
Hollidays Helping Hands
11.2020 - 01.2022
PROGRAM MANAGER
PATH
01.2015 - Current
EMERGENCY OVERNIGHT FAMILY SHELTER SUPERVISOR
Mary's Place Emergency Shelter
01.2013 - 01.2014
OPERATIONS MANAGER
Retail Therapy
01.2006 - 01.2013
RESIDENTIAL COUNSELOR
Pioneer Human Services
01.2005 - 01.2010
YOUTH COUNSELOR
Garfield Teen Life Center
01.2003 - 01.2005
Associate Of APPLIED SCIENCE - VISUAL COMMUNICATION/General Studies
HIGHLINE COMMUNITY COLLEGE
- First Aid/CPR
- HHCLA Case Management Training
- Non-Violent Crisis Intervention
- HMIS/CHAMP Systems
- Certified Mental Health First Aid Instructor
- Trauma Informed Approaches Instructor
- Critical Prevention Intervention Instructor
200 HR Yoga Teacher Training -
YOgaworks institute
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