KOLETA RIMAS
St. Petersburg,FL
Summary
Results-driven Quality Assurance Manager known for high productivity and efficient task completion. Specialize in process improvement, compliance management, and risk assessment to ensure product quality and customer satisfaction. Excel in leadership, communication, and problem-solving skills, directly contributing to team success and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Florida Department of Health
St. Petersburg, FL
08.2022 - Current
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- Supervised and guided inspectors, technicians, and other staff.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Troubleshot product issues and fixed problems.
- Collected and analyzed production samples to evaluate quality.
- Fielded customer complaints and rectified service issues.
- Developed and implemented quality control processes to improve product reliability.
- Reviewed current standards and policies.
- Established product specifications and quality assurance practices.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Monitored product trends and suggested changes.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
Investigation Manager
Florida Department of Health
08.2019 - 08.2022
- Conducted market research, delivering presentations and briefings for staff.
- Collaborated with law enforcement agencies in support of ongoing investigations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in developing new initiatives aimed at improving the effectiveness of investigations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored progress of pending investigations to ensure timely completion.
- Advised senior management on legal matters related to investigations.
- Reviewed existing policies and procedures to ensure compliance with relevant laws and regulations.
- Recruited and trained new employees to meet job requirements.
- Trained personnel in proper investigative techniques and protocols.
- Implemented quality control measures to uphold company standards.
Investigator Supervisor
Florida Department of Health
04.2018 - 08.2019
- Supervised and managed investigators and office staff, ensuring efficient operations and high-quality investigative work.
- Reviewed and ensured the quality of investigative reports.
- Maintained organized records of all information and material pertinent to open investigations.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Liaised with law enforcement agencies to investigate and solve regulatory and criminal violations.
- Launched undercover operations to better observe and obtain information on suspects.
Medical Quality Assurance Investigator
Florida Department of Health
03.2016 - 04.2018
- Investigated complaints of medical malpractice to ensure compliance with regulatory standards.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Opened investigations into issues brought up by individuals in community.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Researched relevant laws pertaining to active investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Recommended changes in policies or procedures related to quality assurance activities when needed.
Child Protection Investigator
Pinellas County Sheriff’s Office
11.2013 - 03.2016
- Conducted thorough investigations of child neglect by gathering necessary data and working with other involved organizations.
- Evaluated collected data to assess the necessity of legal action.
- Executed removal of children from homes experiencing severe abuse.
- Drafted detailed reports and court documents.
- Developed comprehensive care plans following collaborative presentations at multiagency briefings.
- Mentored new hires, providing comprehensive education on job duties and investigative methodologies.
Education
Bachelor of Science - Accounting
University of South Florida
St. Petersburg, FL01.2019
Bachelor of Arts - Criminology and Psychology
Florida State University
Tallahassee, FL01.2013
Skills
- Quality assurance experience
- Operational budget forecasting
- Quality control tests
- QA documentation
- Performance metrics
- Employee supervision
- Quality standards determination
- Attention to detail
- Internal audits
- Controls recommendation
- Operations management
- Product testing
- Regulatory compliance
- Pre-implementation audits
- Human resource management
- Employee recruitment
- Relationship building
Phone
cell, 727-631-8819
Certification
- Certified Public Manager
Timeline
Quality Assurance Manager
Florida Department of Health
08.2022 - Current
Investigation Manager
Florida Department of Health
08.2019 - 08.2022
Investigator Supervisor
Florida Department of Health
04.2018 - 08.2019
Medical Quality Assurance Investigator
Florida Department of Health
03.2016 - 04.2018
Child Protection Investigator
Pinellas County Sheriff’s Office
11.2013 - 03.2016
Bachelor of Science - Accounting
University of South Florida
Bachelor of Arts - Criminology and Psychology
Florida State University
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