Kolette Watts
Huntington Station,NY
Summary
A top performing hardworking healthcare professional with a high emphasis in providing outstanding customer service.
With over five (5) years of demonstrated expertise directing service operations and customer service initiatives to achieve corporate goals. A high degree of efficiency for process improvements, and a long standing and diverse skillset throughout multiple different industries; to include private, retail, and medical sectors. I am a result driven, organized professional, seeking a rewarding career in Healthcare service- because providing top care creating a safe nurturing environment for those.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clerk
Stony Brook Advance Pediatrics
04.2022 - Current
- Processed documents and materials to disseminate information to appropriate parties.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
COVID-19 Tester
Promed Staffing
01.2022 - 04.2022
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Oversaw in-person and curbside patient registration and processing.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
Debt Collector
Sunrise Credit Services Inc.
07.2021 - 01.2022
- Analyzed customer financial records to determine appropriate payment plan.
- Achieved performance goals on consistent basis.
- Established relationships with customers to encourage payment of delinquent accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Developed and documented collection procedures and policies to comply with government regulations.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Collected on delinquent accounts to reduce overdue balances.
Dental Assistant
Great Neck Dental Care
08.2019 - 11.2020
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Monitored patient comfort and safety during dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Took dental images following strict patient protection rules, applying lead aprons.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Medical Assistant
Main Street Internal Medicine
08.2018 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
Lead Customer Service Representative
Value Drugs
08.2017 - 08.2018
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer calls and emails to answer questions about products and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Medical Assistant Extern
Medi-Center Urgent Care
05.2017 - 06.2017
- Participated in rounds and team meetings to observe medical decision-making and learn.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Provided patient education to improve understanding and self-care.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Prepared lab specimens for diagnostic evaluation.
Lead Sales Associate
Zara
10.2016 - 04.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recorded accurate and efficient records in customer database.
- Performed inventory control procedures to manage stock.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Processed and stocked merchandise in accordance with store standards.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Greeted customers and provided product advice to increase sales.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained knowledge of current sales and promotions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed track of sales and customer information in company system.
- Attended monthly sales meetings and quarterly sales trainings.
- Participated in store meetings and product training sessions to understand and sell items.
- Trained new employees on customer service, money handling and organizing strategies.
- Handled cash register operations and customer transactions to process payments.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
Education
Certificate - Phlebotomy
Long Island School of Health Careers
Deer Park, NY10.2022
Certificate - Medical Assisting
Branford Hall Career Institute
Amityville ,NY03.2017
High School Diploma -
Walt Whitman High School
Huntington Station, NY06.2016
Skills
- Quality Management
- Stocking and Replenishing
- Handling Payments
- Mail Processing
- Electrocardiogram (EKG/ECG)
- Blood Sample Collection
- Infection Control
- Specimen Collection
- Hazardous Waste and Disposal
- Time Management
- Data Entry
- Specimen Labeling Procedures
- Patient Confidentiality
- Tracking Specimens
- Health Education
- Phlebotomy Functions
- Sanitation and Sterilization
- Quality Control Guidelines
- Biohazardous Waste Disposal
- Sharps Disposal
- Heel Sticks
- Active Listening
- Venipuncture and Capillary Puncture
- Specimen Collection and Storage
- Data Recording
- Patient Support
- Drawing Blood
- Blood Cultures
- OSHA Regulations
- Vacuum Tube and Syringe Use
- Patient Identification
- EMR Systems
- Saline Flushes
- Urinalysis Testing
- Finger Stick Method
- HIPAA
- Centrifugation
- Blood Glucose Monitoring
- Taking Vital Signs
- Computer Literacy
- Infection Control Standards
- Prioritizing Patients
- Alcohol Rubs
- Specimen Transportation
- HIPAA and Confidentiality Compliance
- Infectious Disease Control
Certification
- PT - Phlebotomy Technician
- CCMA - Certified Clinical Medical Assistant
Timeline
Clerk
Stony Brook Advance Pediatrics
04.2022 - Current
COVID-19 Tester
Promed Staffing
01.2022 - 04.2022
Debt Collector
Sunrise Credit Services Inc.
07.2021 - 01.2022
Dental Assistant
Great Neck Dental Care
08.2019 - 11.2020
Medical Assistant
Main Street Internal Medicine
08.2018 - 08.2019
Lead Customer Service Representative
Value Drugs
08.2017 - 08.2018
Medical Assistant Extern
Medi-Center Urgent Care
05.2017 - 06.2017
Lead Sales Associate
Zara
10.2016 - 04.2017
Certificate - Phlebotomy
Long Island School of Health Careers
Certificate - Medical Assisting
Branford Hall Career Institute
High School Diploma -
Walt Whitman High School
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