Kolin Perez
Des Moines,IA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Police Cadet
Des Moines Police Department
10.2023 - Current
- Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
- Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
- Maintained high ethical standards while enforcing laws fairly and impartially, earning respect from both the public and colleagues.
Customer Service Cashier
Woodsmith Store
08.2022 - 09.2023
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Line Cook
Magees Irish Pub
01.2020 - 08.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate and maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Shift Lead
Coldstone Creamery
04.2019 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - Emergency Medical Technician
Mercy College of Health Sciences
Des Moines, IA12.2022
High School Diploma -
Urbandale High School
Urbandale, IA05.2021
Skills
- Cooperative Attitude
- Persuasive Techniques
- Active Listening
- Decision-Making
- Physical Fitness
- Integrity and Honesty
Certification
- NCIC Certification
Timeline
Police Cadet
Des Moines Police Department
10.2023 - Current
Customer Service Cashier
Woodsmith Store
08.2022 - 09.2023
Line Cook
Magees Irish Pub
01.2020 - 08.2022
Shift Lead
Coldstone Creamery
04.2019 - 08.2021
No Degree - Emergency Medical Technician
Mercy College of Health Sciences
High School Diploma -
Urbandale High School
- NCIC Certification
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