Service Coordinator Supervisor
Family Eldercare
01.2024 - Current
- Improved service coordination by implementing efficient scheduling procedures and streamlining communication channels.
- Enhanced team productivity by providing consistent coaching, feedback, and support to service coordinators.
- Reduced client complaints by actively addressing concerns and implementing timely solutions.
- Developed strong relationships with clients and vendors, resulting in increased satisfaction rates and repeat business.
- Provided first level supervision and support to team members; Supervise Program Interns.
- Utilized Supervision Tools for employee development and provide Service Coordinator performance
feedback to Program Director for performance evaluations. - Assist Manager with the training and orientation of new service coordination staff.
- Provided service coordinators with support and guidance in a group setting to enhance service provision.
- Facilitated group discussions surrounding clients, resources, training, and department needs.
- Identified staff knowledge and skills necessary to complete work activities and provide training
opportunities to enhance and improve staff performance. - Participated in program planning and community outreach to develop and promote services.
- Developed, monitor delivery of, track and report on program services, outcomes, and performance
measures; plan and implement quality assurance plan for program.
- Oversees development of service projects and expansion activities.
- Developed professional contacts and relationships to support program goals, including identification of
partners to provide funding sources and services for program (hospitals, discharge planners, etc.).
- Conducted community outreach presentations and speaking engagements to increase project awareness.
- Produced scheduled program reports as requested.
