Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Assessments
Timeline
Generic
Kolista Fish

Kolista Fish

Lima,OH

Summary

Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

YMCA
02.2021 - Current
  • I filed papers, greeted customers, and helped take payment but most of the time I was answering questions both in person and over the phone
  • Managed customer accounts
  • Greeted customers
  • Resolved customer issues
  • Collected and documented orders
  • Responded to inquiries and issues
  • Operated the cash register
  • Described product and service details to customers to provide information on benefits and advantages.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.

Customer Service Operator

ALAN JAY KIA
02.2020 - Current
  • Partnered with other departments to facilitate seamless issue escalation when necessary.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
  • Managed challenging callers while adhering to company guidelines for respectful communication.
  • Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
  • Implemented feedback from management to continually refine customer service skills and techniques.
  • Fostered strong relationships with returning customers, leading them to request assistance directly from specific operators.

Education

None - GED

Sebring High School
Sebring, FL
11.2024

Skills

  • Cooking Experience
  • Food Safety
  • Culinary Experience
  • Food Preparation
  • Microsoft Excel
  • Microsoft Word
  • Customer service
  • Online chat and email
  • Call center experience
  • Documentation and notes
  • Inventory assistance
  • Email management
  • Problem-solving skills
  • Multitasking
  • Phone Etiquette
  • Stress Tolerance

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

ServSafe, 02/01/19, 02/29/24, I have my servsafe for food safety and management

Assessments

  • Teamwork: Interpersonal Skills, Proficient, 01/01/20, Resolving disputes, solving team problems, and understanding nonverbal cues.
  • Cooking Skills: Basic Food Preparation, Proficient, 01/01/20, Preparing food, using cooking equipment, and converting ingredient measurements.
  • Project timeline management, Proficient, 12/01/20, Prioritizing and allocating time to effectively achieve project deliverables
  • Data entry: Accuracy, Proficient, 12/01/20, Entering data quickly and accurately

Timeline

Customer Service

YMCA
02.2021 - Current

Customer Service Operator

ALAN JAY KIA
02.2020 - Current

None - GED

Sebring High School

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Kolista Fish