K. OLIVIA BALAS
Rotonda West,FL
Summary
Dynamic healthcare leader with a robust background in Mohs surgery, plastic surgery, and multi-site clinic management. Expertise in driving operational excellence and fostering staff development while ensuring regulatory compliance and enhancing patient-centered growth in high-volume aesthetic and surgical settings. Committed to leveraging innovative strategies to optimize clinic performance and elevate patient experiences. Proven track record of achieving measurable results through effective leadership and collaboration across diverse teams.
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 5 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mohs Clinic Manager
Dermatology Associates of Virginia
01.2022 - Current
- Direct day-to-day operations of a high-volume Mohs surgical unit including patient flow, surgical scheduling, pathology tracking, and staff deployment to maximize provider efficiency and revenue.
- Lead hiring, onboarding, training, scheduling, and performance management of clinical and support staff.
- Manage surgical inventory, sterile supplies, medications, and capital equipment to minimize waste and ensure uninterrupted patient care.
- Coordinate all biopsy, pathology, and treatment plan workflows ensuring accurate documentation and timely patient communication.
- Serve as primary liaison between physicians, staff, and front office to ensure smooth clinic operations and high-quality patient experience.
- Ensure OSHA, HIPAA, and CLIA compliance through audits, documentation, and quality control.
Clinic Manager
Forefront Dermatology
11.2021 - 06.2022
- Managed full clinic operations including staffing, scheduling, payroll, and budgeting.
- Led recruitment, onboarding, training, and performance management of clinical and administrative staff.
- Monitored labor costs, clinic expenses, and supply usage to maintain budget targets and improve profitability.
- Implemented workflow improvements to increase patient throughput and provider efficiency.
- Ensured compliance with corporate policies, OSHA, HIPAA, and healthcare regulations.
Plastic Surgery Assistant
Lewis Plastic Surgery
01.2015 - 01.2017
- Supported cosmetic and surgical procedures including patient prep, intra-operative assistance, and post-op care.
- Maintained surgical suite readiness, sterile supplies, and equipment functionality.
- Provided high-touch patient care and coordinated post-surgical follow-up.
Education
Certificate - Medical Practice Management
Johns Hopkins University
Baltimore, MD06-2026
Associate of Applied Science - Medical Technology
Sanford–Brown
Pittsburgh, PA06-2001
Skills
- Practice & Surgical Operations
- Staff Leadership & Training
- Revenue & Budget Awareness
- Patient Experience
- OSHA, HIPAA, CLIA Compliance
- Inventory & Capital Equipment
- EMR, Scheduling & Workflow
- Patient care coordination
- HIPAA compliances
- Healthcare administration
- HIPAA compliance
- Employee recruitment
Certification
- Certified Medical Assistant (CMA)
- Johns Hopkins Medical Office Manager Professional Certificate (In Progress)
Timeline
Mohs Clinic Manager
Dermatology Associates of Virginia
01.2022 - Current
Clinic Manager
Forefront Dermatology
11.2021 - 06.2022
Plastic Surgery Assistant
Lewis Plastic Surgery
01.2015 - 01.2017
Certificate - Medical Practice Management
Johns Hopkins University
Associate of Applied Science - Medical Technology
Sanford–Brown