Kolleen Feit
Sales / Office support
Center City,MN
Summary
Results-driven professional with proven expertise in customer service, adept at managing multiple tasks efficiently while ensuring timely completion. Committed to delivering exceptional experiences that leave a lasting impression.
Overview
9
9
years of professional experience
Work History
Administrative Administrative assistant
Gregory contracting
Forest lake
09.2024 - 03.2025
- Scheduled appointments for sales associates and managed their calendars.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed payments and reconciled balances using QuickBooks.
- Handled administrative tasks including copying, filing, faxing, and operating multi-line phones.
- Welcomed customers and potential clients with professionalism.
- Prepared paperwork and contracts for clients and contractors efficiently.
Internet sales manager
Morries
Forest lake
02.2019 - 05.2024
- Achieved under one hour turnaround for initial customer correspondence on internet inquiries.
- Provided prompt support to customers via email and chat channels.
- Engaged with potential clients by establishing clear eye contact and understanding needs.
- Trained new hires to ensure consistent performance and service quality.
- Focused on continuous improvement to optimize internet business development strategies.
- Maintained high customer satisfaction index (CSI) scores throughout career.
- Delivered professional and polite support to meet sales and service requirements.
- Responded positively to each customer, enhancing overall engagement.
Sales associate
Lincoln of Bloomington
Bloomington
10.2019 - 10.2021
- Sustained revenue growth by attracting new customers and maintaining relationships with existing clients.
- Captured sales through persuasive communication and effective product demonstrations.
- Managed multiple concurrent tasks while consistently meeting deadlines.
- Assisted customers in selecting vehicles tailored to their needs.
- Processed sales transactions accurately and efficiently at dealership.
- Maintained up-to-date knowledge of current inventory and incoming vehicle arrivals.
Sales associate/ finance ast
Park Chrysler Jeep
Burnsville
02.2016 - 10.2019
- Developed customer base through consistent service delivery.
- Accomplished multiple tasks in fast-paced environment.
- Submitted financing deals for pre-approval, collaborating with financial institutions on loan structures.
- Trained new hires on operational processes.
- Collaborated with finance department to facilitate customer financing options.
- Assisted customers in locating products, addressing inquiries, and providing product recommendations.
Education
Diploma -
Luck Public School
LuckLuck
Skills
- Sales management expertise
- Calendar coordination
- Payment processing
- Team training and development
- Effective communication skills
- Problem solving strategies
- Time management techniques
- Sales performance analysis
- Customer relationship management
- Multitasking proficiency
- Organizational skills
- Positive demeanor
- Leadership capabilities
- Attention to detail
References
References available upon request.
Timeline
Administrative Administrative assistant
Gregory contracting
09.2024 - 03.2025
Sales associate
Lincoln of Bloomington
10.2019 - 10.2021
Internet sales manager
Morries
02.2019 - 05.2024
Sales associate/ finance ast
Park Chrysler Jeep
02.2016 - 10.2019
Diploma -
Luck Public School
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