Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
References
Work Availability
Affiliations
Software
Languages
Work Preference
Quote
Interests
Accomplishments
Timeline
SeniorSoftwareEngineer
Kollin Boes

Kollin Boes

Bountiful,UT

Summary

Dynamic IT leader with a proven track record at ConsulMED LLC, enhancing operational efficiency by 20% through innovative software solutions and robust IT strategies. Expert in Oracle APEX Development and adept at fostering employee development, I excel in driving technological advancements and strategic IT problem-solving to achieve business goals.

Overview

26
26
years of professional experience

Work History

Business & IT Director

ConsulMED LLC
Bountiful, USA
09.2005 - Current
  • Assessed software and hardware for deployment feasibility and return on investment.
  • Engineered applications using Oracle Apex alongside JSP pages for clients and personnel.
  • Delivered comprehensive technical support to employees and clients.
  • Designed structured protocols for tackling security challenges effectively.
  • Developed automated system for assessing patient accounts, lowering man hours by 20%.
  • Designed a productivity benchmark for Data Entry and Account Representative teams, driving a 10% efficiency boost in the first month.
  • Manage existing outsourced providers, assessing performance and ensuring alignment with business requirements.
  • Ensured top-tier employee performance by monitoring operations, data entry, and customer service activities.
  • Met with stakeholders to collaborate and resolve problems.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
  • Researched emerging technologies in order to recommend improvements or cost savings opportunities.
  • Configured networks, firewalls, routers, switches and other related equipment as needed.
  • Controlled operational IT budget and expenditures within department parameters.
  • Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Scout Master

Boy Scouts of America
Layton, USA
01.2008 - 04.2010
  • Guided rank advancement of 12-18 year old boy scouts.
  • Ensured that all participants had necessary supplies before embarking on trips.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Created an environment conducive to learning through positive reinforcement techniques.
  • Kept youth safe and secure at facility and in public.
  • Supervised merit badge workshops as needed.

Operations Manager

Convergys
Taylorsville, USA
08.1999 - 02.2005
  • Developed comprehensive training programs tailored for LA Comcast, MovieBeam, and AT&T @Home.
  • Designed system to monitor and assess employee performance via scorecard that also ensured employee follow-up.
  • Increased external call quality from 75% to 98%, decreased Average Handle Time from 460 seconds to 280 seconds
  • Oversaw workforce comprising 150 staff members and their supervisory leaders.
  • Successfully cut employee attrition by 50%.
  • Facilitated successful transitions between project phases to ensure continuity.
  • Coordinated communication between domestic and international call centers.

Education

Bachelor of Science - Information Systems & Technologies

Weber State University
Goddard School of Business & Economics
08.2017

Skills

  • Oracle APEX Development
  • Oracle Forms Administration
  • PL/SQL
  • HTML
  • JSP
  • NetBeans
  • Mac OS
  • Windows Server
  • Microsoft Office Suite
  • SCRUM
  • X12 Healthcare Messages
  • HL7
  • Mirth
  • Employee development
  • Training
  • Delegation
  • IT compliance
  • Network administration
  • IT service management
  • IT policy development
  • IT training and development
  • IT contract negotiation
  • Software development
  • IT problem solving
  • Virtualization technologies
  • IT support management
  • Business process improvement
  • Budgeting
  • IT operations management
  • Feasibility analysis
  • IT budgeting
  • Operations management
  • Team building and development
  • Server management

Leadership Experience

Consulmed LLC, - Managed IT infrastructure, Create tracking and reporting metrics to increase account collections and road mapped software solutions to help increase efficiency. 

Convergys  - Led a call floor of over 150 employees to meet client targets, as well as provide career paths or growth opportunitues to my team.  Facilitated migration of services as client opportunities changed.

Boy Scouts of America, Layton, UT, Assistant Scout Master, 01/08, 04/10, Led 12-18 year old boy scouts in setting goals, rank advancement and skill development.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Infragard

Software

Oracle

PL/SQL

Languages

English
Native language

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany Culture

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Interests

Family History

Mysteries

Science Fiction

Problem Solving

Accomplishments

  • Supervised team of over 150 staff members.
  • Used Microsoft Excel to develop employee tracking scorecards.
  • Increased operational efficiencies by evaluating and updating software and processes

Timeline

Assistant Scout Master

Boy Scouts of America
01.2008 - 04.2010

Business & IT Director

ConsulMED LLC
09.2005 - Current

Operations Manager

Convergys
08.1999 - 02.2005

Bachelor of Science - Information Systems & Technologies

Weber State University

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Kollin Boes