Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Kolten Mcleod

Ventura,CA

Summary

Driven professional with expertise in operations management, warehouse management, e-commerce, and staff mentoring. Skilled in optimizing workflows and enhancing productivity. Proactive leader known for assertive decision-making and strong communication skills. Adept at negotiating with vendors and maintaining client relationships, ready to leverage skills in a new role. Seeking opportunities to contribute strategic insights and leadership in a dynamic environment.

Overview

15
years of professional experience

Work History

Tempus

Operations Manager
08.2023 - 05.2025

Job overview

  • Developed and maintained relationships with multiple vendors and buyers from around the world.
  • Properly priced and submitted offers to hundreds of companies to buy thousands of different products while ensuring our company will still profit.
  • Located, managed, and negotiated prices to buyers and sold our refurbished products at the highest price.
  • Managed our e-commerce stores making sure it was running at peak performance with proper marketing, sales, customer service, and paying close attention to selling trends.
  • Created procedures and trainings for the company's department leads.
  • Ensured all incoming or outgoing items were given to the proper department and the proper directions were understood.
  • Rearranged and fine tuned station setups so every employee's workflow and production was optimal while maintaining great quality.
  • Scheduled pick-ups and drop offs with the logistics team verifying the proper loads are going to the right places.
  • Ensuring the company was properly equipped with anything that was needed.


Tempus

ITAD/ Ecommerce Manager
10.2022 - 08.2023

Job overview

  • Mentored and trained new employees on company policies and procedures.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Managed a team of 20 ITAD technicians arranged in different sub departments to ensure daily production goals were met.
  • Gave trainings of how to properly refurbish/recycle electronics to an R2 certified standard.
  • Composed procedures of how to refurbish a high variety and high quantity of many different electronics from old amplifiers to Laptops and iPhones.
  • In charge of hiring, firing, write ups, and giving reviews to employees.
  • Managed our Ebay account, picking the right items to be listed, and trained employees how to properly list them online and how to ship items.
  • Controlled the customer service for Ebay, which included returns, refunds, pick ups and all customer questins
  • Verified proper pallet placement was maintained in the warehouse for efficiency.
  • Managed the departments spreadsheets and reports verifying that all were correct before sending them off to external companies.

Tempus

ITAD Technician
10.2021 - 10.2022

Job overview

  • Repair and Refurbish a high variety of Electronic Waste such as laptops, desktops, audio equipment, vintage electronics etc. to sale either through means of wholesale or Ecommerce.
  • Determine whether items are deemed to be refurbished or to be recycled, broken down, and parts are separated properly.
  • Correctly Logged the inventory of all electronics or scrap.
  • Did a final test on refurbished electronics the post them online to our ecommerce store and Ebay with detailed descriptions and photos to ensure fast and over all best sale.
  • Answered all customer inquiry on any tested products.
  • Reported all work through Google sheets or excel.

Goodwill Industries

E-commerce Technician/ Quality Control
04.2018 - 10.2021

Job overview

  • Inspected every donated item and check if is deemed suitable and safe as well as valuable enough to be sold online.
  • Tested and repaired, if needed, every electronic item that would come through be it from donations or E-waste.
  • Each and every form of audio equipment from amplifiers/receivers to patch bays, interfaces and speakers were thoroughly tested and repaired to the best of abilities depending on resources we had.
  • Refurbished vintage electronics.
  • All laptops, desktops, and other computer accessories (Apple & PC) were also fully tested being it fully formatting hard drives and reinstalling the operating system, or replacing broken screens, and installing new RAM, graphics cards, processors, and power supplies to have assurance that every item would be as valuable as possible.
  • Every musical instrument as well would be tested by me and provided with as much care and repair I could do at my disposal such as fixing pickups and inputs or any electric problem on guitars, or putting sound posts on violins, replacing drum heads and cleaning, greasing, or replacing valves on woodwind and brass instruments.

Goodwill Industries

E-Commerce Lister/Lead
10.2017 - 10.2021

Job overview

  • Photographed and listed valuable donated items on to websites such as shopgoodwill.com and ebay.com.
  • Providing intricate descriptions as well as overseeing all other listings in the department to insure the best chance of selling each particular item.
  • Whether it be simple titles or sharp photo placement all items were to be most noticeable and always have the highest opportunity to be sold.
  • Use online tools to look up best way to describe all items no matter how unique and find the best way to price them.
  • While also focusing on customer service to guarantee swift answers to any concern if it be extra information on particular item, confusion on an item after being received, or particular shipping arrangements providing an overall stress free and enjoyable experience.

Goodwill Industries

Store Supervisor
11.2015 - 10.2017

Job overview

  • Engaged with customers to build relationships and brand loyalty, using company tools.
  • Inspected store displays regularly to ensure they were clean, organized and up-to-date.
  • Open and closing the store every day overseeing all employees were properly equipped and performing proper duties then counting registers and updating DSR.
  • Overlooked donation inflow to make sure all items that came in were put to their best potential whether it be being sold on the sales floor at a fair overall price or disposed properly.
  • Organizing warehouse capacity, storage, and logistics.
  • All customers and employees were to feel satisfied with every transaction of donation or sale.
  • Managed any customer service online complaint, phone calls, returns, or just general inquiry about the store.
  • Created and promoted sales of products we had in store.

Boys & Girls Clubs of America

After School Teacher
11.2010 - 12.2015

Job overview

  • Managed a class room of 20-30 3rd/4th and 5th/6th grade students at Santa Susana Elementary School
  • I made daily curriculums including math, science, P.E., art, and language art lessons
  • Composed daily schedule including reading time, homework, P.E., science or art project time etc.
  • I checked every student fully understood there class studies and finished their homework
  • Ensured every student achieved their goals and were satisfied with them selves.

Education

Moorpark College
Moorpark

General Studies from Music/Anthropology
05-2013

Simi Valley High School
Simi Valley, CA

High School Diploma
06.2010

Skills

  • Attention to detail
  • Microsoft Office
  • Excel
  • Google Sheets
  • E-commerce
  • Digital marketing
  • Operating systems
  • Email marketing
  • Google Analytics
  • Technician
  • Customer service
  • Warehouse management
  • Data entry
  • Social media management
  • Blogging
  • SEO
  • ERP
  • CRM
  • Social media marketing
  • Proofreading
  • Content management
  • Staff mentoring
  • Public relations
  • Photography
  • Teaching
  • Problem-solving
  • Team leadership
  • Operations management
  • Policies and procedures implementation
  • Staff management
  • Employee motivation
  • Client relationships
  • Employee relations and conflict resolution
  • Staff training
  • Workflow optimization
  • Project planning and development
  • Management
  • Goal setting
  • Schedule management
  • Inventory management
  • Client relations
  • Data analysis
  • Purchasing and procurement
  • Negotiation
  • Unsurpassed work ethic

Accomplishments

  • Maintained Top Rated Seller status on Ebay with a 100% positive customer service rating.
  • Trained over one hundred employees to be proficient with SEO, Ecommerce, marketing, and sales.
  • Successfully increased warehouse productivity by implementing new CRM and ERP and creating procedures with them.
  • Refurbished and sold thousands of laptops, desktops, and smart phones.
  • Increased all online sales 45% by implementing my technique of following online trends, and extensive marketing.

Timeline

Operations Manager

Tempus
08.2023 - 05.2025

ITAD/ Ecommerce Manager

Tempus
10.2022 - 08.2023

ITAD Technician

Tempus
10.2021 - 10.2022

E-commerce Technician/ Quality Control

Goodwill Industries
04.2018 - 10.2021

E-Commerce Lister/Lead

Goodwill Industries
10.2017 - 10.2021

Store Supervisor

Goodwill Industries
11.2015 - 10.2017

After School Teacher

Boys & Girls Clubs of America
11.2010 - 12.2015

Simi Valley High School

High School Diploma

Moorpark College

General Studies from Music/Anthropology

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Kolten Mcleod