Koltin Hansen
Cave Creek,AZ
Overview
6
6
years of professional experience
Work History
Bartender
Vic & Ola's
01.2020 - Current
- Since being employed at Vic & Ola's I have moved up four positions, as it was vital for the companies growth. These positions included busser, expo, server, and currently as a bartender. Their future inspiration is to move me to upper management.
- I trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- I have currently trained four new bartenders. I have also trained over ten bussers.
- Worked effectively in fast-paced environments.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Excellent communication skills, both verbal and written.
Crew Trainer
McDonald's
10.2017 - 01.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Bachelor of Arts - Accounting
Arizona State University
Tempe, AZ07.2024
Skills
- Stamina and Endurance
- Guest Satisfaction
- POS System Operations
- Guest Services
- Quality Assurance
- Complex Problem-Solving
- Hard Working
- Friendly
- Trainable
Languages
Chinese (Mandarin)
Elementary
Spanish
Limited Working
Timeline
Bartender
Vic & Ola's
01.2020 - Current
Crew Trainer
McDonald's
10.2017 - 01.2020
Bachelor of Arts - Accounting
Arizona State University
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