Kolton Larson
Emmetsburg,IA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Palo Alto County Health System
01.2025 - Current
- Greeted and registered patients, ensuring accurate data entry in electronic health record system.
- Verified insurance information, facilitating seamless patient access and reducing billing discrepancies.
- Assisted patients with appointment scheduling, enhancing overall patient experience and satisfaction.
- Managed incoming calls, addressing inquiries promptly to maintain efficient communication channels.
- Maintained confidentiality of patient information in compliance with HIPAA regulations and organizational policies.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
City Carrier Assistant
United States Postal Service, USPS
03.2024 - 01.2025
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Sorted and organized incoming mail for accurate distribution to appropriate locations.
- Assisted customers with inquiries, providing information on postal services and tracking packages.
- Operated delivery vehicles safely while adhering to all traffic regulations and USPS policies.
Assistant Manager
Dominos Pizza Inc.
02.2023 - 01.2024
- Coordinated daily operations to enhance team efficiency and service quality.
- Assisted in training new staff on operational procedures and customer service standards.
- Monitored inventory levels, ensuring optimal stock availability and minimizing waste.
- Resolved customer inquiries and complaints, enhancing overall customer experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Dominos Pizza Inc.
09.2021 - 07.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Head Coach
Martin County West School District
03.2020 - 06.2021
- Led team practices, fostering a collaborative and competitive environment among athletes.
- Analyzed athletes' performance metrics to identify areas for improvement and growth.
- Established clear expectations for athlete behavior both on-campus and at away competitions, maintaining a professional image for the program at all times.
- Mentored athletes, fostering personal growth and strong work ethic both on and off the track.
Education
Bachelor's Degree - Health Information Management
Southern New Hampshire University
Hooksett, NH07-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Problem-solving
- Flexible schedule
- Information collection
Timeline
Patient Access Representative
Palo Alto County Health System
01.2025 - Current
City Carrier Assistant
United States Postal Service, USPS
03.2024 - 01.2025
Assistant Manager
Dominos Pizza Inc.
02.2023 - 01.2024
Assistant Manager
Dominos Pizza Inc.
09.2021 - 07.2022
Head Coach
Martin County West School District
03.2020 - 06.2021
Bachelor's Degree - Health Information Management
Southern New Hampshire University