Summary
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Diana Young

Bellingham,WA

Summary

Dynamic Budget Analyst with the Department of Defense, adept at enhancing budget efficiency through meticulous financial analysis and fostering interdepartmental collaboration. Proven expertise in budget forecasting and problem-solving, resulting in improved alignment of financial objectives and increased operational effectiveness. Committed to delivering high-quality results in fast-paced environments.

Work History

Budget Analyst

Department of Defense
  • Evaluated procurement needs and projected expenditures.
  • Enhanced budget efficiency through detailed analysis of financial data.
  • Enhanced interdepartmental dialogue to align financial objectives.
  • Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.

Customer Service Representative

Verizon
  • Maintained professionalism when resolving conflicts in high-pressure environments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Administrative Assistant to the Director

Department of Veterans Affairs
  • Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
  • Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Assumed responsibility for tasks like drafting correspondence to support director.

Education

The University of Texas At Arlington
Arlington, TX

Associate Of Applied Business - Accounting And Finance

Moorpark College
Moorpark, CA
06.1979

Skills

  • Budget planning
  • Budget forecasting
  • Preparing budgets
  • Budget compliance
  • Compiling data
  • Cost monitoring
  • Analyzing performance
  • Accounting principles
  • Attention to detail
  • Organizational management principles
  • Balance sheet preparation
  • Ethical standards
  • Budget preparation
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Team building
  • Self motivation

Accomplishments

I have several years of experience in relation to customer service, while working with the government. I have always maintained professional communication skills and the ability to solve problems

Timeline

Budget Analyst

Department of Defense

Customer Service Representative

Verizon

Administrative Assistant to the Director

Department of Veterans Affairs

The University of Texas At Arlington

Associate Of Applied Business - Accounting And Finance

Moorpark College

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Diana Young