Komal

ADT (Jul 2021- May 2024)

Sr. Quality Assurance Engineer

• Led a team of 5 QA engineers in designing and executing test strategies for multiple projects, resulting in a 20% reduction in post-release defects.
• Used SQL to validate test results and recommend corrective actions.
• Developed, reviewed and approved documents to preserve quality assurance.
• Implemented automated testing frameworks that helped in reducing testing time by 30% and improving test coverage by 40%.
• Collaborated closely with cross-functional teams to ensure alignment of quality assurance processes with Agile development methodologies.
• Conducted root cause analysis for critical defects and implemented corrective actions, improving overall product stability by 25%.
• Established and updated QA processes and metrics in line with industry best practices and project goals.
• Involved in daily stand-up and weekly sprint meetings to discuss project specifications.

BOSE Salesforce (Nov 2019 - Jun 2021)
Sr. Quality Assurance Engineer

• Collaborated with stakeholders to understand business requirements and user stories, and translate them into comprehensive test plans, test cases, and test scenarios for Salesforce applications.
• Executed manual tests to verify the functionality, usability, performance, and security of Salesforce customization and configurations.
• Tested different modules such as Sales Cloud, Service Cloud, Marketing Cloud and custom-built applications.
• Developed detailed test cases covering different aspects of Salesforce functionality, including UI testing, workflow validations and data integrity checks.
• Identified, documented, prioritized, and tracked defects found during testing using tools like Jira, Salesforce's native tools (such as Salesforce Lightning Experience), or other defect tracking systems.
• Conducted regression testing to ensure that new enhancements or configurations do not impact existing functionality adversely.
• Worked closely with Salesforce developers, administrators, business analysts, and project managers to ensure alignment on quality goals, timelines, and deliverables.
• Continuously reviewed and refined testing processes and methodologies to enhance efficiency, effectiveness, and coverage of Salesforce testing activities.
• Mentored junior QA team members, provide guidance on Salesforce-specific testing techniques, and contribute to the knowledge sharing within the QA team.

GE Aviation( Oct 2017- Nov 2019)
Quality Assurance Engineer

• Developed comprehensive test plans and test cases for web-based applications, ensuring all functional requirements were met.
• Executed manual tests according to test plans and test cases to identify defects and ensure software functionality meets specified requirements.
• Coordinated with development teams to prioritize defects and ensure timely resolution, resulting in 15% improvement in release timelines.
• Mentored junior QA analysts on testing best practices and tools, enhancing team productivity and cohesion.
• Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
• Performed ad-hoc testing to uncover defects and usability issues that may not be covered by existing test cases.
• Participated in process improvement initiatives to enhance testing methodologies, tools, and practices. Identified opportunities for automation or optimization of manual testing processes.

GE Transportation( Aug 2015 - Sep 2017)
Quality Assurance Analyst

• Performed testing activities based on test plans and test cases provided by senior QA team members. This includes manual testing to identify defects and ensure software functionality meets specified requirements.
• Identified, documented, and reported software defects using bug tracking tools (e.g., Jira)
• Assisted in creating and maintaining test cases and test scripts under the guidance of senior QA team members.
• Worked closely with senior QA team members, developers, business analysts, and project managers to understand requirements, clarified issues, and ensured alignment on testing goals.
• Followed established testing standards, procedures, and quality assurance processes to ensure consistent and thorough testing of software applications.