Komal Malik
DeBary,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Also, Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Working effectively, unsupervised and quickly mastering new skills is one of my best abilities. Not to mention a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Manager
KM Marketing LLC
08.2012 - 05.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Followed through with client requests to resolve problems.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - Business Administration And Minored in Accounting
Rutgers University
06.2005
Skills
- Schedule Management
- Focused on Customer Satisfaction
- Customer Service
- Administrative Support
- Continuous Improvement
- Excellent Time Management Skills
- Account Updates
- Customer Relations
- Time Management
- Relationship Building
- Quality Assurance
Certification
- FL General Lines (P&C) Line 2-20 License
- FL License 2-15 Life, Health, Annuities & Variable Contracts Lines
Timeline
Customer Service Manager
KM Marketing LLC
08.2012 - 05.2023
Bachelor of Arts - Business Administration And Minored in Accounting
Rutgers University
- FL General Lines (P&C) Line 2-20 License
- FL License 2-15 Life, Health, Annuities & Variable Contracts Lines
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