Summary
Overview
Work History
Education
Skills
Timeline
Generic

Komal Patel

Sacramento,CA

Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Overview

13
13
years of professional experience

Work History

Front Desk Manager

Oasis Inn
01.2023 - Current
  • Hired and trained new employees, demonstrating the best methods for serving clients and guests.
  • Prepared the forecasts and reports as well as in the development, implementation, and monitoring of the budget.
  • Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
  • Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed front desk maintenance of client records and lab data.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Attended staff meetings and brought issues to attention of upper management.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.


Hotel Manager

FairBridge Inns & Suites
05.2012 - 12.2023
  • Hired, trained, developed, measured performance, disciplined, and scheduled department staff.
  • Led the tactical execution of strategic initiatives under the direction of division leadership.
  • Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
  • Processed daily reports, handled guest complaints, reconciliations, journals, and others.
  • Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
  • Improved customer service scores and exceeded annual sales by more than $70K.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Education

Bachelor of Arts - Developmental Psychology

University of California, Merced
05-2015

Skills

  • VIP guest relations
  • Rate changes
  • Guest amenities
  • Registration processing
  • Strong organization
  • Aesthetics
  • Telephone support
  • Teamwork
  • Goal setting
  • Bookkeeping
  • Information desk management
  • Document preparation
  • Verbal and written communication
  • File management

Timeline

Front Desk Manager

Oasis Inn
01.2023 - Current

Hotel Manager

FairBridge Inns & Suites
05.2012 - 12.2023

Bachelor of Arts - Developmental Psychology

University of California, Merced

Similar Profiles

CREATE PROFILE
Komal Patel