Hotel Manager
Assistant Manger
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Developed and implemented marketing strategies to promote hotel services.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw day-to-day operations of 43-room hotel with staff of 7 employees.
- Created and managed accurate occupancy forecasts and budgets.
- Implemented successful strategies to increase customer satisfaction.
- Planned and executed marketing activities to improve property brand and increase revenue.
