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KOMAL SEEDARNEE
Ozone Park,NY
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
27
27
years of professional experience
Work History
ESC Lead-
Employee Service Center, Delta Air Line
Queens, NY
- Assist other ESC team members with task, as needed
- Building departments shift and vacation bid.
- Assist in the Payroll and complete payroll related report
- Assist in the process and processing Port Authority and Custom application
- Update employee's MPS schedules scheduling request, including swaps, time off, shift adjustment
- Accurately respond to employee and Management both face-to-face ( walk-in) and via email
- Providing frequent communication to all department
- Liaison between Delta Air Line Corporate and Hub
- Coordinate and maintain OJI, FLMA, PLOA, cases and report
- Advance knowledge of MS office, SAP, and Tasseract
- Trained new team members by relaying information on company procedures and safety requirements.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Agent
ACS, JFK Delta Air Line Sky Club
01.2019 - Current
- Department 125, JFK, in Charge (AIC, Terminal 4- Coverage in Sky Club
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Assisted callers to achieve organizational goals.
- Liaised between new customers and various departments throughout organization.
Administrative Assistant
York College, Queens County
, NY
09.2017 - Current
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Indexed, cataloged and stored physical records
- Prioritized incoming patients by degree of injury or illness
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Knowledge and practice of ADA, and OSCHA policies.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
Customer Service Agent
CSA, Delta Air lines, Queens
, NY
11.2015 - Current
- Developed reputation as an efficient service provider with high levels of accuracy
- Entered data promptly and efficiently with a 100% accuracy rate
- Assist with international and domestic flights metrics.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Leadership Trainer Administration
Delta Air Lines, Queens
, NY
01.2019 - 08.2020
- Create and implement training programs
- Maintain training records (Trainee lists٫ schedules٫ attendance sheets)
- Prepare reports on training activities and results
- Suggest improvements or new programs
- Troubleshoot issues as they arise onsite
- Ensure the compliance of all training activities with established policies and best practices
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Data Analyst
New York City, Children Service
Manhattan, NY
05.2018 - 08.2019
- Verified data integrity and accuracy
- Analyzed departmental documents for appropriate distribution.
- Researched and updated all required materials needed for the agency
- Developed reports for the Desk Commencer of New York City
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
Manager
Petland Discount
Kew Gardens, NY
10.2006 - 04.2015
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
Lead Sales Associate
CVS Pharmacy
Ozone Park, NY
06.2012 - 05.2014
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members
- Merchandize/ Revenue audit
- Knowledge and practice of ADA.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached and mentored new sales associates for maximum performance.
Education
Master of Science - Aviation Management
York College of The City University of New York
Jamaica, NYBachelor of Arts - Psychology: Behavioral Science, Graduate
York College of the City University of New York
2018
Associate of Science -
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2014
Skills
- Production monitoring
- Resource Allocation
- Workplace safety
- Key performance indicators
- Data Analyst
- Revenue and Inventory Audit
- Advance Level Excel, Microsoft Office
- Project Management
- Complaint resolution
- Staff education and training
- Safety processes and procedures
- Knowledgeable in SAP, Tersseract system
- Liaison communication between Atlanta and JFK
- Quality control
Additional Information
- Scholarships , Delta- Delta Award of Excellence Scholarship 2018- $2000
- Delta- Delta Award of Excellence Scholarship 2019- $2500
- Delta- Delta Award of Excellence Scholarship 2019- $2500
Volunteer Service
- Delta video participate- December 2018, 2019, 2020
- JFK- Delta Safety Champion- 2019
- Delta Event Planning- 2018-current
- Delta Video- Safety tip COVID- October 2020
- NYC Administration of Child Service Seminar- Safe Sleep Summit
- NYC Administration of Child Service Seminar-Bi Annual Conference Trauma-
- NYC Administration of Child Service- 2018 Resource Guide
References
Jaqueline Falkiou- Director Manager ACS Administration of Children Service (ACS) 150 Williams Street New York, New York 10038 Cell: 1-646-330-9815 or Line 1-718-725-4837
Dr. Chio Department Director- Counseling Center Cuny York College 94-20 Guy R Brewer Blvd, Jamaica NY 11451 Line: 718-282-2272
Dr. Erica Smith- Acting Assistant Commissioner Office of Clinical Practice Policy & Support (OCPPS) 150 William Street Floor New York, NY 10038 212-3424132 telephone: 212-788-7596 fax
Dr. Orsete Dias- Vice President for Academic Affairs 254 W. 54th Street New York, NY 10019 P: (212) 247-3434 F: (212) 247-3617 odias@mandl.edu
Timeline
Agent
ACS, JFK Delta Air Line Sky Club
01.2019 - Current
Leadership Trainer Administration
Delta Air Lines, Queens
01.2019 - 08.2020
Data Analyst
New York City, Children Service
05.2018 - 08.2019
Administrative Assistant
York College, Queens County
09.2017 - Current
Customer Service Agent
CSA, Delta Air lines, Queens
11.2015 - Current
Lead Sales Associate
CVS Pharmacy
06.2012 - 05.2014
Manager
Petland Discount
10.2006 - 04.2015
ESC Lead-
Employee Service Center, Delta Air Line
Master of Science - Aviation Management
York College of The City University of New York
Bachelor of Arts - Psychology: Behavioral Science, Graduate
York College of the City University of New York
Associate of Science -
Queensborough Community College of The City University of New York
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