Komari Herring
Westland,MI
Summary
Newly moved to Michigan, results-oriented professional with a diverse background in sales, customer service and inventory management. Proven to conceptualize, plan and manage successful business operations. Additional experience in retail banking, parcel delivery service operations and account management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Empire Medical Training (Illari Threads)
03.2021 - 01.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Matched purchase orders with invoices and recorded necessary information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Monitored accounts to verify compliance with payment terms and schedules.
- Inspected account books and recorded transactions.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Supported management by processing invoices and documents with consistent on-time delivery.
Inventory Manager
Illari Threads
03.2021 - 01.2024
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Analyzed inventory data to identify and address stock discrepancies.
- Developed and implemented policies and procedures for inventory management.
- Created and updated regular inventory reports and records.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Built and nurtured positive working relationships with vendors and suppliers.
- Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Prospected for leads to build pipeline and convert to sales opportunities.
Sales Representative
Empire Medical Training (Illari Threads)
03.2021 - 01.2024
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
Financial Relationship Specialist
Regions Bank
06.2020 - 03.2021
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Informed clients of strategies for reducing debt and maximizing savings.
- Monitored and updated financial plans to comply with client goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Assisted clients with budgeting and cash flow management.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Studied financial documents to identify potential areas needing improvement.
- Helped clients make informed decisions about financial future.
Customer Service Staff
Publix Supermarkets
03.2017 - 08.2020
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Office Assistant
H&A Bail Bond Agency
05.2015 - 12.2017
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
Education
Associate of Arts - Business Administration
Tallahassee Community College
Tallahassee, FL05.2018
High School Diploma -
Florida State University School (FSUS)
Tallahassee, FL05.2015
Skills
- Network Development
- Sales
- Customer Relations
- Problem solving strength
- Policies and Procedures
- Account servicing
- Account development
- Records management
- Client Service
- Interpersonal communication skills
Certification
- iOS Application Developer, The Iron Yard Orlando, FL - July 2016-October 2016
Timeline
Office Manager
Empire Medical Training (Illari Threads)
03.2021 - 01.2024
Inventory Manager
Illari Threads
03.2021 - 01.2024
Sales Representative
Empire Medical Training (Illari Threads)
03.2021 - 01.2024
Financial Relationship Specialist
Regions Bank
06.2020 - 03.2021
Customer Service Staff
Publix Supermarkets
03.2017 - 08.2020
Office Assistant
H&A Bail Bond Agency
05.2015 - 12.2017
Associate of Arts - Business Administration
Tallahassee Community College
High School Diploma -
Florida State University School (FSUS)
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