Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Komeh Koroma

Silver Spring,MD

Summary

Versatile and reliable operations and customer support professional with over 7 years of experience in logistics, customer service, technical support, and team coordination. Proven ability to thrive in fast-paced environments, from managing estate transitions and high-volume moves to supporting identity verification and social media response for tech platforms. Adept at problem-solving, multitasking, and maintaining professionalism in client-facing roles. Skilled in tools like Slack, Airtable, and Microsoft Office, with certifications in Google IT Support and Responsible Alcohol Delivery (VA). Committed to efficiency, clear communication, and delivering excellent service across industries.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Team Member

Caring Transitions of Rockville
01.2025 - Current
  • Assisted clients through the downsizing, relocation, and estate clearing process with compassion and professionalism.
  • Organized, packed, and transported personal belongings for relocation or donation, ensuring items were handled with care.
  • Prepared and listed household items for online estate sale auctions, including staging, photographing, and writing accurate descriptions.
  • Coordinated logistics for estate sales and donation pickups, working collaboratively with team members to meet tight deadlines.
  • Provided on-site support during client moves and estate clean-outs, maintaining a respectful and supportive environment.
  • Maintained detailed records of item inventory and donation documentation for client reporting.

Mover/Laborer

Bellhop Moving
08.2023 - 09.2024
  • Travel to various locations for loading, unloading, homes, apartments, pods, and storage units.
  • Brainstorm and decide on the most efficient methods for moving items, considering factors such as space constraints and item fragility.
  • Coordinate logistics with customers and apartment staff to ensure smooth transitions during the moving process.
  • Handle the moving of furniture, home appliances, and miscellaneous items with care and attention to detail.
  • Perform furniture assembly and disassembly as needed to facilitate the moving process.
  • Wrap furniture and appliances to prevent damage during transportation in trucks and pods.
  • Safely and responsibly move all items to their destination, ensuring no damage occurs during transit.

Customer Service Rep

Centuries/Virginia Department of Motor Vehicles
02.2022 - 01.2023
  • Customer service representative for the Virginia department of motor vehicles.
  • Setting up DMV appointments for Virginia residents.
  • Issuing one time pins to customers to set up their online accounts.
  • Informing customers about the state of Virginians requirements involving various DMV services.

Member Support Agent/Social Media Response Rep

ID.Me-McLean
12.2020 - 10.2021
  • Verifying members identity through Video Calls.
  • Verifying Identification to make sure documents are valid.
  • Assisting customers with troubleshooting to find the best solution to complete the verification call.
  • Working with members in a timely and effective manner to complete verification.
  • Accepting and Rejecting Identification documents based on Id.me requirements.
  • Social Media Response Rep/ID.ME.
  • Social Media Support for Idme's Twitter.
  • Monitoring and Responding to all Idme's direct message and Twitter mentions.
  • Effectively communicating with members to assist with verification issues.
  • Report common trends of member issues and questions.
  • Escalating customers to other technical support teams for more assistance.
  • Reporting members with duplicate accounts and potentially false information.
  • Reporting victims of Fraud.

Operations Coordinator

Skip
11.2019 - 09.2020
  • In charge of running the overnight operations at the Skip warehouse.
  • Communicating with companies contract engineers.
  • Responsible for turning on the map in the morning and resuming operations.
  • Responsible for loading vans for morning field coordinators.
  • Daily Data Tracking.
  • Daily use of Applications like Skyview, Slack, Airtable, and Tsheets.

Front Desk Agent

Dc Lofty
05.2019 - 06.2019
  • Checking guest in and out of the hostel.
  • Front Desk and Computer duties.
  • Processing payment transactions.
  • Building maintenance.
  • Scheduling accommodations via Cloud beds.com.
  • Answering Phone Calls.
  • Assisting guest with various needs.
  • Communicating with co workers via Slack App.

Produce/Cut Fruit

Safeway
12.2017 - 03.2019
  • Produce department.
  • Cutting Fruit/Vegetables.
  • Daily Inventory.
  • Keeping data of daily production.
  • Maintaining a clean and healthy work environment.

Customer Service

First Unitarian Church
07.2013 - 10.2016
  • Building Maintenance.
  • Working Events such as Weddings, Memorials, Banquets, Workshops etc.
  • Running Coffee/Tea/Water Service.
  • Dishwashing and Bussing.
  • Setting up Tables, chairs, and other Items for events and services.
  • Setting up AV equipment such as audio speakers, microphones, projectors and screens.
  • Running the sound for Sunday Services for a year.

Education

Montgomery Community College
03.2019

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Portland Community College
09.2011

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LEP High School
12.2010

Skills

  • Data entry
  • Customer service
  • Technical support
  • Construction
  • Microsoft Word
  • Computer skills
  • Microsoft Excel
  • Microsoft Outlook
  • Communication skills
  • Software troubleshooting

Certification

Driver's License


Google IT Support Professional Certificate
Completed foundational training in IT support, including troubleshooting, customer service, networking, operating systems, system administration, and security. Gained hands-on experience with tools like Linux, DNS, and command-line interfaces.


Responsible Alcohol Delivery Certification – Virginia
Certified in the safe and legal delivery of alcoholic beverages in compliance with Virginia ABC regulations. Trained in age verification, intoxication recognition, and responsible service practices to ensure public safety and legal compliance.

Timeline

Operations Team Member

Caring Transitions of Rockville
01.2025 - Current

Mover/Laborer

Bellhop Moving
08.2023 - 09.2024

Customer Service Rep

Centuries/Virginia Department of Motor Vehicles
02.2022 - 01.2023

Member Support Agent/Social Media Response Rep

ID.Me-McLean
12.2020 - 10.2021

Operations Coordinator

Skip
11.2019 - 09.2020

Front Desk Agent

Dc Lofty
05.2019 - 06.2019

Produce/Cut Fruit

Safeway
12.2017 - 03.2019

Customer Service

First Unitarian Church
07.2013 - 10.2016

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Portland Community College

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LEP High School

Montgomery Community College

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