Komeka Phillips
Receptionist
La Grange,Georgia
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Guest Service Agent
The Great Wolf Lodge
LaGrange, Georgia
04.2018 - 01.2021
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Responded to 85% of incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees, and payments.
Customer Sales and Service Expert
The Home Depot
LaGrange, GA
06.2008 - 04.2018
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Completed call documentation while speaking with customers. 50% of time worked with management assisting with orders.
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
Crew Associate
Wendy's Restaurant
Hogansville, GA
06.2005 - 09.2010
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained over 10 new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Arts - Business Administration And Management
American InterContinental University
Schaumburg, IL 06.2016 - 2019.08
Skills
Guest communication
Timeline
Guest Service Agent
The Great Wolf Lodge
04.2018 - 01.2021
Bachelor of Arts - Business Administration And Management
American InterContinental University
06.2016 - 2019.08
Customer Sales and Service Expert
The Home Depot
06.2008 - 04.2018
Crew Associate
Wendy's Restaurant
06.2005 - 09.2010
Similar Profiles
Jahongir BerkinovJahongir Berkinov
Lifeguard at Great Wolf Lodge|2501 Great Wolf Dr 45040Lifeguard at Great Wolf Lodge|2501 Great Wolf Dr 45040
Suraj SharmaSuraj Sharma
Line Cook at Great Wolf LodgeLine Cook at Great Wolf Lodge
Rahkim EppesRahkim Eppes
Retail and Attractions at Great Wolf LodgeRetail and Attractions at Great Wolf Lodge
MIguel RodriguezMIguel Rodriguez
Maintenance Technician 2 at The Great Wolf LodgeMaintenance Technician 2 at The Great Wolf Lodge
Tyshawn MiltonTyshawn Milton
Mechanic at Manning's TransmissionMechanic at Manning's Transmission