Komi Godo
Patient Care Coordinator III
Bethesda,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
2
2
Languages
Work History
PATIENT CARE COORDINATOR III
LEIDOS BIOMED
02.2022 - Current
- Analyze, plan, and report statistical data from medical studies, enhancing program insights and project outcomes
- Managed continuously accruing case load of at least 70 patients
- Arrange flights/hotels and all travel arrangements, for patients within United States (out of state) and international patients
- Enhance patient care through meticulous management of patient tracking system, promptly addressing treatment delays
- Demonstrate strong analytical skills through effective data entry and analysis tasks, contributing to informed decision-making
- Send Weekly Master list of patients, scheduled care to assigned Fellows, Principal Investigators, Clinic Directors, and Research Nurses
- Participate in daily meetings on program progress, clinic workflow, upcoming care, patient accrual etc..
- Take meeting notes and translate them to weekly list sent to assigned Fellows, Principal Investigators, Clinic Directors, and Research Nurses
- Offer prompt and thorough responses to patient inquiries via calls and emails, ensuring exceptions patient communication
- Request domestic and foreign travel authorization and send proper documentation to vouchers office
- Request travel exemptions/special requests for approved patients
- Maintain strict confidentiality while managing patient accounts, fostering trust and privacy
- Optimize patient experience by skillfully scheduling visits and addressing pre-visit queries, improving patient satisfaction
- Ensure unwavering adherence to professional standards and regulatory requirements, upholding highest quality of care
- Exemplify teamwork by collaborating seamlessly to guarantee optimal service delivery for every patient
- Successfully secure prior authorizations for procedures, streamlining administrative processes and expediting patient care
- Efficiently manage electronic document scanning, ensuring organized and accessible patient records
- Engage in informative discussions with patient families about treatments, medications, and post-care plans
- Assist care team in setting and achieving quality assurance goals and best practices, elevating overall patient outcomes
- Provide valuable community resources and referrals, enabling patients to access continuous care beyond clinic
- Source funding solutions for specialized procedures and patient needs, demonstrating resourcefulness and support
- Plan and arrange/coordinate meetings for patients, research nurses, fellows, and principal investigators
- Assist with receiving and sending mail/patient packets through FEDEX account.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and research staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated transportation to get patients to and from medical appointments.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Worked with patients to schedule tests and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals
PROGRAM SUPPORT ASSISTANT III
BRANDAN ENTERPRISES
10.2020 - 02.2022
- Enhance patient care by meticulously managing patient tracking system, proactively identifying, and resolving treatment delays
- Assess and evaluate various office administrative functions to drive operational efficiency and effectiveness
- Perform precise data entry of sensitive information into electronic tracking systems, ensuring accuracy and compliance
- Exemplify exceptional customer service through friendly greetings, needs assessment, and solutions for patients both in person and over phone
- Demonstrate prompt and thorough client assistance by addressing inquiries, gathering information, making referrals, and providing empathetic responses
- Uphold stringent confidentiality and HIPAA compliance standards to safeguard client privacy and trust
- Expertly manage multiple calendars in real-time, facilitating conflict-free scheduling and seamless appointments bookings
- Ensure accessible and up-to-date client records, maintain accurate treatment information and meticulous filing
- Register client information in accordance with standard operating procedures using business software
- Promoting consistency and organization
- Maintain office supplies for office, submit requests to order needed supplies.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Assisted in gathering of program data to compose thorough monthly reports.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Proofread and edited documents for accuracy and grammar.
Bed Control Coordinator
SUBURBAN HOSPITAL
05.2019 - 06.2021
- Performed diverse administrative duties, such as typing documents, managing emails, and handling calls, optimizing executive workflow
- Maintain office supplies for office, submit requests to order needed supplies
- Participate in daily huddle meetings aimed at accessing current progress and status of department
- Receive and direct callers and visitors by providing information about organization and referring callers/visitors to appropriate person
- Expertly coordinated admission for 248 hospital beds around clock, ensuring smooth operations and impeccable patient care
- Collaborated effectively with nursing leaders, orchestrating continuous bed assignments, and devising daily action plans for efficient patient bed utilization
- Precisely managed patient admissions, discharges, and transfers to maintain accurate bed census, enhancing hospital operational efficiency
- Streamlined scheduling for surgeries, appointments, and tests, demonstrating exceptional organization and coordination skills
- Analyzed and synthesized complex data to create insightful reports, facilitating informed decision-making and process improvements
- Leveraged data analysis to optimize bed availability within Johns Hopkins Suburban Hospital system, driving enhanced patient care and resource allocation
- Proactively implemented crisis management strategies, ensuring swift resolution of disturbances and maintaining stable environment
- Sourced and compiled essential patient information to ensure comprehensive care planning prior to admission, enhancing patient outcomes
- Effectively communicated critical admissions, discharges, and transfer details to all stakeholders, fostering seamless coordination
- Contributed to workflow enhancement initiatives, refining processes within patient access team to maximize productivity
- Assumed responsibility for sensitive tasks, including deaths and medical examiner cases, demonstrating professionalism and empathy
- Managed complex processes such as autopsy requests and body releases, adhering to regulatory timelines and protocols
- Engaged external partners, including funeral, to ensure seamless coordination during sensitive processes
- Handled confidential information with utmost discretion, maintain integrity of staff and hospital operations
- Kept up to date with evolving Medicaid and Medicare qualifications and laws ensuring compliance and accurate patient services
- Optimized staffing schedules, adapting to real-time department needs and ensuring efficient operations
- Process training packets for new staff and conduct training for new staff
- Assigned, trained, and guided staff in various roles, driving skill development and team performance
- Assist with maintenance of Office space, ensure office is clean by coordinating with appropriate services and arranging housekeeping for office, and patient registrar booths and managers office
- Prepare memos and other correspondence for Patient Services Team.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
ENUMERATOR
U.S. CENSUS BUREAU
07.2020 - 10.2020
- Collected large amounts of data for state, by conducting one on one interviews
- Precisely and accurately completed variety of forms for the U.S Census
- Conducted census interviews and accurately documented information gathered
- Obtained census data, including names, age, religious background, address, and state of residency
- Documented and recorded data from census surveys according to federal regulations and guidelines
- Scheduled and conducted interviews with community members obtaining required data and verified the data’s accuracy in compliance with federal regulations and guidelines.
FIBEROPTIC EQUIPMENT SPECIALIST
JOHN HOPKINS HOSPITAL
12.2017 - 03.2019
- Inspected endoscopy devices and navigated hardware and software to diagnose and troubleshoot system and hardware-related issues
- Used combination of job aids product and device expertise to resolve complex issues, identified issues requiring further evaluation, back office, or off-site repair, and coordinated alternative repair
- Responsible for daily planning of work queues, proactively monitoring to ensure goals are met
- Utilized electronic databases to gather pertinent information, input findings, and migrating data
- Consistently exceeded productivity and adherence standards offering remarkable and compassionate service to internal and external customers
- Performed administrative duties as necessary.
HEALTH TECHNICIAN
ACCESSABILITY MEDCARE
09.2014 - 07.2017
- Evaluated client’s medical history, and client feedback then performs needs assessments to recommend supplemental products and services
- Under direction of board-certified behavior, analyst administer therapy to clients with autism spectrum disorders in various environments
- Built rapport with clients and their family members to gauge and understand difficult behaviors
- Assist with property management and procurement services
- Assist administrators with personnel, procurement and other tasks related to overall program management
- Process training packets for new staff and conduct training for new staff
- Coordinate purchasing of items for Med-Vending initiative.
Education
Some College (No Degree) - Health Systems Management
University of Baltimore
Baltimore, MDSkills
Program Managementundefined
Soccer Coach
I coach a high school soccer team. It is truly one of the most enjoyable things I do as soccer is a passion of mine. I also get to work with some great students who are developing their love for the game and it's wonderful to see them grow their passion for soccer but also to see how they apply the lessons they learn in different aspects of their lives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
PATIENT CARE COORDINATOR III
LEIDOS BIOMED
02.2022 - Current
PROGRAM SUPPORT ASSISTANT III
BRANDAN ENTERPRISES
10.2020 - 02.2022
ENUMERATOR
U.S. CENSUS BUREAU
07.2020 - 10.2020
Bed Control Coordinator
SUBURBAN HOSPITAL
05.2019 - 06.2021
FIBEROPTIC EQUIPMENT SPECIALIST
JOHN HOPKINS HOSPITAL
12.2017 - 03.2019
HEALTH TECHNICIAN
ACCESSABILITY MEDCARE
09.2014 - 07.2017
Some College (No Degree) - Health Systems Management
University of Baltimore
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