Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Komi Kpessou

Jacksonville,FL

Summary

Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Buffalo Wild Wings
Jacksonville, FL
08.2024 - Current
  • Helped employees accomplish tasks during peak periods.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Take care of all internal and external problems that may arise throughout the shift.
  • Lead and assist all departments of the restaurant to make sure everything runs smoothly and efficiently.
  • Collaborated with team members to ensure smooth operations during peak hours, effectively managing long queues, and minimizing wait times for customers.
  • Cultivated strong relationships with regular customers through personalized interactions and by remembering their preferences through assigned shifts.
  • Assisted with inventory management by monitoring stock levels and notifying upper management when products needed to be replenished.
  • Assisted in training new hires on company policies, procedures, and customer service standards.
  • Prioritized tasks effectively during busy periods, while maintaining attention to detail and accuracy in all transactions conducted.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.

Server

Olive Garden
Jacksonville, FL
05.2024 - Current
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements, and recommended wine and spirit pairings.
  • Consistently earned 90% positive feedback ratings by establishing rapport with guests, and providing friendly, responsive service.
  • Demonstrated multitasking skills during peak hours, accurately managing 1 to 6 tables at a time, while preparing appetizer meals at the same time.
  • Collaborated with kitchen staff to ensure the timely delivery of food orders to customers.
  • Provided recommendations on menu items based on customer preferences and dietary restrictions.
  • Maintained cleanliness of the dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
  • Handled cash transactions accurately using the POS system while maintaining a balanced cash drawer at the end of each shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
  • Implemented upselling techniques, resulting in an increase in average check size by $30.
  • Developed strong product knowledge, including ingredients used in dishes, allowing me to provide detailed information about menu items.

Cook

Buffalo Wild Wings
Jacksonville, FL
01.2024 - Current
  • Prepared and cooked a variety of dishes, ensuring high quality and presentation standards.
  • Followed recipes and portion-control guidelines to consistently deliver delicious meals.
  • Managed food inventory, minimizing waste, and optimizing cost efficiency.
  • Maintained a clean and organized work area, adhering to sanitation regulations.
  • Implemented time-saving strategies in food preparation processes, without compromising quality standards.
  • Ensured compliance with health codes and regulations during food handling, storage, and preparation stages.
  • Managed multiple orders simultaneously during peak hours, while maintaining accuracy.
  • Trained and mentored junior cooks by providing guidance on culinary techniques and best practices.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Insurance Sales Broker

Family First Life
Jacksonville, FL
11.2022 - 04.2024
  • Helped clients with a variety of products and policies from over 10 different life insurance companies.
  • Dissect the needs of the clients and figure out which insurance plan makes the most sense for them by doing a comprehensive needs analysis of their age, health, and finances.
  • Analyzed customer needs and recommended appropriate insurance products to meet their specific requirements.
  • Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies.
  • Conducted thorough policy reviews with existing clients to identify opportunities for additional coverage or cost savings
  • Developed comprehensive knowledge of insurance products, industry trends, and competitor offerings to effectively address client concerns and objections.
  • Utilized CRM software to track leads, manage customer interactions, and maintain detailed records of sales activities.
  • Participated in regular training sessions to enhance product knowledge and improve sales techniques.
  • I attended industry conferences and seminars to stay updated on market developments and best practices in insurance sales.
  • Negotiated terms, conditions, premiums, deductibles, discounts, payment plans, etc., while adhering to company guidelines.
  • Demonstrated exceptional closing skills, resulting in a conversion rate above the department average.

Sales Manager

American Income Life
Jacksonville, FL
08.2020 - 10.2022
  • Recruited, hired, onboarded, and trained new agents, and developed junior agents across the team.
  • I made sure my experience and knowledge were always available to new and existing agents.
  • Led a team of 15 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals.
  • Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team.
  • Analyzed market trends and competitor activities to identify opportunities for business growth, and adjust sales strategies accordingly for the team.
  • Implemented incentive programs to motivate the sales team and drive performance improvements, resulting in a 10% increase in key monthly revenue.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Front Desk Receptionist

RAMADA INN by Wyndham
Jacksonville, FL
11.2019 - 08.2020
  • Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
  • Scheduled appointments and maintained an organized calendar for multiple staff members.
  • Efficiently handled all incoming and outgoing mail, packages, and deliveries.
  • Maintained cleanliness and organization of the front desk area at all times.
  • Managed the visitor logbook accurately by recording the necessary details for security purposes.
  • Collaborated with other team members to ensure seamless communication across different departments.
  • Handled confidential information with utmost discretion while maintaining strict confidentiality protocols.
  • Served as a point of contact for building maintenance requests, such as repairs or cleaning services.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Completed basic bookkeeping and document filing.

Line Cook

Magnificaght Cafe
Jacksonville, FL
05.2016 - 08.2017
  • I helped with meal prep in the morning and putting together orders for customers during service period
  • I was responsible for closing down the restaurant at night and making sure everything was secure

Education

Associate's degree - International Business

FSCJ
Jacksonville, FL
05.2020

High school diploma -

Bishop Kenny Highschool
Jacksonville, FL
05.2016

Skills

  • Cold Calling
  • Management
  • Outside sales
  • Negotiation
  • Team management
  • POS
  • Customer service focus
  • Decision-making
  • Punctual and reliable
  • Training and mentoring
  • Verbal and written communication
  • Account Management
  • Culinary experience
  • Relationship Management
  • Sales
  • Recruiting
  • Sanitation
  • Organizational skills
  • Business Development
  • Food service
  • CRM Software
  • Customer service
  • Upselling
  • Sales Management
  • Insurance Sales
  • Hospitality

Certification

  • 0215 - LIFE INCL VAR ANNUITY & HEALTH, 08/01/20, Present
  • Food Handler Certification, ServSafe, Present
  • Driver's License, 01/01/17

Timeline

Shift Lead Manager

Buffalo Wild Wings
08.2024 - Current

Server

Olive Garden
05.2024 - Current

Cook

Buffalo Wild Wings
01.2024 - Current

Insurance Sales Broker

Family First Life
11.2022 - 04.2024

Sales Manager

American Income Life
08.2020 - 10.2022

Front Desk Receptionist

RAMADA INN by Wyndham
11.2019 - 08.2020

Line Cook

Magnificaght Cafe
05.2016 - 08.2017

Associate's degree - International Business

FSCJ

High school diploma -

Bishop Kenny Highschool

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Komi Kpessou