Koleson Millard
Springfield,MO
Summary
Dynamic and empathetic healthcare professional with a strong focus on fostering human connections and delivering exceptional customer service. Experienced in managing sensitive information and ensuring thorough and accurate data entry, who excels in creating meaningful relationships with clients and team members. Skilled in office management and administrative support. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
3
3
years of professional experience
Work History
Senior Living Coordinator
The Fremont Senior Living
07.2024 - Current
- Demonstrate empathy and build authentic connections with potential residents and their families during challenging and emotional transitions.
- Accurately manage lead base information, ensuring comprehensive data entry and timely delivery of essential senior living resources and guidance.
- Strategically nurture leads through phone calls, follow-ups, CFU's, tours, and home visits, with all activities meticulously documented in the lead base system.
- Provide exceptional experiences for leads during community tours and events, enhancing their overall engagement and satisfaction.
Receptionist
The Fremont Senior Living
01.2024 - 07.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and residents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Scheduled transportation and acted as an aid to residents when needed.
- Assisted in the administrative, sales, wellness, and resident services department's, ensuring accurate filing and supported a positive workflow.
Pharmacy Technician
Evans Drugs - Stockton
03.2021 - 01.2024
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Bachelor of Science - Business
Missouri State University
Springfield, MO05.2025
High School Diploma -
Stockton High School
Stockton, MO05.2023
Skills
- Microsoft Office
- Relationship Building
- Customer Service
- Event Hosting
- Organization skills
- Team Collaboration
References
Available upon request.
Timeline
Senior Living Coordinator
The Fremont Senior Living
07.2024 - Current
Receptionist
The Fremont Senior Living
01.2024 - 07.2024
Pharmacy Technician
Evans Drugs - Stockton
03.2021 - 01.2024
Bachelor of Science - Business
Missouri State University
High School Diploma -
Stockton High School
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